3.2 Operational Reports

The operational side of your organization may be one of the most vital in terms of VoIP functionality. Operational reports provide the details behind the service-level management reports and help you isolate servers that are experiencing problems.

The following table describes the operational reports available from Analysis Center for Avaya CS1000 data. For more information, see the Configuration Card details for each report.

Report Name

Description

Nortel CS Call Volume

Displays at the total call volume made through Signaling Servers between IP phones for the time period you specify. This report uses the Nortel Terminal Audio Setups and Nortel Terminal Total Voice Time data stream generated by the SS_CallQuality Knowledge Script. Set the Parameters > Time Units property to select the units in which to show the total time duration. The report shows a table giving the total number of calls, total duration of all calls, and average duration per call.

Nortel CS Good-Acceptable-Poor Quality by Server

Examines the quality levels of individual CS1000 servers. Use the Metrics context to select the quality metric that you want to include in the report. The list of metrics contains quality metrics collected by the SS_CallQuality and VGMC_CallQuality Knowledge Scripts.

Use the Group context to select the individual servers or groups that you want to include in the report. Check the Show Instances checkbox to see the individual CS1000 servers being managed by the proxy computer. Use the Properties tab to set thresholds for good and poor performance.

Nortel CS Performance Data

Examines CS1000 performance data by computer or computer group. Use the Group context to select the computer groups or individual computers that you want to include in the report; the computers or computer groups will be shown as rows in the report.

Use the Metric context to select the metrics to include in the report; the metrics will be shown as columns in the report. Use the other context controls as data filters. For example, use the Time context to control the time range of the data. Use the Measures context to indicate whether you want to show the average, sum, or maximum for the measure. For metrics such as Jitter or Latency, average or maximum may be appropriate. For metrics that show volume, such as calls attempted or calls completed, selecting Sum may be appropriate.

Nortel CS Performance Data by Date and Time

Examines CS1000 performance data by date and time. The date and time are shown as rows in the report. By default, the report shows the data by day. You can show data by hour or minute by using the Time context and changing the Interval to hour or minute.

Use the Group context to select the computer groups or individual computers that you want to include in the report; the computers or computer groups are shown as columns in the report. If you are including several computers or computer groups, you may want to change the Chart Type on the Properties tab from Column to Line to more easily represent many entities in the graph.

Use the other context controls as data filters, including using the Metric context to select which metric should be shown in the report. For example, to create a report showing yesterday’s average listening for each hour, use the Metric context to select Nortel Terminal Average Listening MOS and use the Time context to indicate Yesterday as the date range and Hour as the interval.

Nortel CS Performance Data by Hour

Examines CS1000 performance data by the hour of day. The hours of the day are shown as rows in the report.

Use the Group context to select the computer groups or individual computers that you want to include in the report; the computers or computer groups are shown as columns in the report. If you are including several computers or computer groups, you may want to change the Chart Type on the Properties tab from Column to Line to more easily represent many entities in the graph.

Use the other context controls as data filters, including using the Metric context to select which metric should be shown in the report. For example, to create a Busy Hour report for IP phone call volume, use the Metric context to select Nortel Terminal Total Audio Setups and use the Measures context to select Sum.

Nortel CS Performance Data Metrics by Date and Time

Compares multiple metrics by date and time — useful information to have when you are troubleshooting. For example, you can compare the Nortel Terminal Average Listening MOS data to that of Nortel Terminal Minimum Listening MOS. Or, you can compare the number of Nortel Terminal Total Registration Attempts to the number of Nortel Terminal Total Registration Failures.

Use the Metric context to select one or more metrics to include in the report. Use the Time context to set the time range and interval (for example, Last 28 Days by Day). The interval you select determines the time aggregation. For example, if you select Day, there is one value for each date; if you select Hour, there are 24 values for each date. Use the other context controls as data filters. For example, use the Group context to select which computers or groups to include in the report.