AppManager is designed to help you gain easy access to CS1000 data, and to help you analyze and manage that data. The AppManager for Avaya CS1000 solution minimizes the cost of maintaining CS1000 services and functions, aids in capacity planning, and can prevent downtime.
With AppManager for Avaya CS1000, administrators gain access to a set of tools they can leverage to gather a wide range of diagnostic and management data, which can help prevent outages and keep things running smoothly.
The AppManager for Avaya CS1000 module includes Knowledge Scripts for creating jobs that monitor the health and status of key CS1000 components:
Call Server, which provides call and connection management services for the IP network.
Media Gateway, which acts as a bridge between IP and TDM-based telephony networks, such as the PSTN, supporting interfaces such as analog and digital trunks, and analog and digital lines.
Signaling Server, which provides signaling interfaces to the IP network, and performs call control services such as the registration of terminals and gateways, admission control, IP address translation, and bandwidth control.
Voice Gateway Media Card (VGMC), which packetizes and compresses voice for transmission over an IP data network.
MC32S, an enhanced VGMC that supports 32-port DSPs (digital signal processors).
Media Gateway Controller, which controls the Media Gateway chassis and cabinet in versions 4.50 and earlier. In versions 5.x and later, the MGC is a combination of controller for the Media Gateway chassis and a voice gateway.
Network Routing Server, which runs on the Signaling Server in version 4.0, and on the Signaling Server or its own server in versions 5.x and later.
Enterprise Common Manager, which runs on the COTS (commodity hardware) server platform
Co-resident Call Servers, Signaling Servers, and Element Managers. Co-resident components reside on a single server.
SIP Line (SIPL) Gateway application, which runs on its own COTS or Common Processor Pentium Mobile (CP PM) server.
Knowledge Scripts allow you to monitor and manage crucial services at a depth unparalleled by any other solution. You can configure each script to send an alert, collect data for reporting, and perform automated problem management when an event occurs. For more information about the Knowledge Scripts for monitoring CS1000, see the AppManager Help for any specific script.
The following are just a few of the features and benefits of monitoring CS1000 with AppManager:
Reduces the time that you spend diagnosing and resolving issues relating to fundamental call-processing functions
Automates system management issues that could affect CS1000 performance
Pinpoints problems wherever they originate
Provides Knowledge Scripts for day-to-day and diagnostic monitoring
Monitors system health, including the Call Server, Media Gateway, Signaling Server, VGMC, MGC, NRS, ECM, MC32S, and SIP Line (SIPL) Gateway
Easily retrieves call quality statistics (jitter, latency, lost packets) from the Signaling Server, VGMC, MGC, and MC32S
Monitors registration attempts and failures
Creates an inventory of each phone in the Entity MIB
Filters and reports on QoS alarms by subnet, using IP address or IP address range
Retrieves current and historical Operational Management reports
Monitors Host MIB attributes associated with CS1000 devices
Monitors blocked calls, peak bandwidth, and call quality statistics for the Bandwidth Management Zone
Interacts with NetIQ Vivinet Diagnostics to diagnose problems with VoIP quality between phones. For more information, see Section 2.15, Working with Vivinet Diagnostics.
Supports the Avaya and NetIQ Proactive Voice Quality Management (PVQM) solution on the 2050 model softphone. For more information, contact Nortel Technical Support.