2.10 Configuring the Proxy Agent Computer as a Billing Server

To allow the Unified Communications Manager server to send Call Detail Records (CDRs) to the proxy agent computer, configure the Unified Communications Manager server to recognize the proxy agent computer as a billing application server.

If you do not configure the billing application server, AppManager for Cisco Unified Communications Manager cannot perform the functions described in Section 4.47.1, Understanding the CiscoCM Supplemental Database.

Use the Cisco Unified Communications Manager Administration Web site to configure the proxy agent computer as a billing server.

HINT:If the proxy agent computer does not receive CDRs after you complete the following procedure, ensure the FTP server is working. Verifying FTP functionality usually eliminates most problems. If the FTP server is working as expected, then verify network connectivity. Firewalls can prevent the Unified Communications Manager server from sending CDRs to the proxy agent computer.

To configure the billing server:

  1. Navigate to the Administration Web site of your primary Unified Communications Manager server.

  2. In the Navigation field, select Cisco Unified CallManager Serviceability and then click Go.

  3. In the Serviceability window, click CDR Management on the Tools menu.

  4. In the CDR Management window, click Add new and complete the following fields:

    Field

    Description

    Host Name/IP Address

    DNS hostname or IP address of the proxy agent computer, which must be configured as an FTP or sFTP server. For more information, see Section 2.9, Configuring the Proxy Agent Computer as an FTP Server.

    User Name

    User name required to access the proxy agent computer. If you use sFTP, provide the user name you used when configuring the sFTP server.

    Password

    Password required to access the proxy agent computer. If you use sFTP, provide the password you used when configuring the sFTP server.

    Protocol

    Indicates whether to use FTP or sFTP to push CDRs to the proxy agent computer.

    Directory Path

    Location to which CDRs are pushed on the proxy agent computer. Do not type a full path. Instead, type a relative path based on the FTP publishing folder on the proxy agent computer, which is, by default, c:\inetpub\ftproot.

    The path must include the TreeView cluster name and a trailing backslash (\).

    For example, if the TreeView cluster name is “CiscoCM:CCM80-01-Cluster,” then type CCM80-01\.

    Files will be written to the following folder on the proxy agent computer:

    c:\inetpub\ftproot\CCM80-01

    NOTE:A folder with the same name as the host name must exist on the FTP server, such as: 

     c:\inetpub\ftproot\<host name>

    Use the same TreeView cluster name you use in the SetupSupplementalDB Knowledge Script parameters.

    Important If you are running Unified Communications Manager 5.x, use forward slashes (/), not backslashes (\), in your file path. In version 5.x, backslashes cause a corruption of the Cisco database. Backslashes are acceptable in later versions of Communications Manager.