1.1 Features and Benefits

The following are a few of the features and benefits of monitoring Cisco Unified Communications Manager with AppManager:

  • Monitors cluster resources without interruption across failovers

  • Discovers Unified Communications Manager clusters with a single discovery

  • Offers cluster-aware Knowledge Scripts that collect data for all Unified Communications Managers in a cluster:

    • Call activity for MGCP, skinny, H.323, and SIP devices

    • Port usage for FXO, FXS, PRI, and T1

    • Bandwidth availability

    • Configuration and inventory data for phones, firmware, and devices

    • Registered devices

    • Active and available conference bridges for Multicast and Unicast

    • Active and available Media Termination Points

    • Active and available transcoders

    • TFTP requests, errors, and heartbeat

  • Offers other Knowledge Scripts that collect data about Unified Communications Manager, Music-on-Hold, and TFTP servers:

    • Call activity for MGCP, skinny, H.323, and SIP devices

    • Server health

    • Memory, CPU, and system usage

    • System performance

  • Provides comprehensive reporting with Analysis Center

  • Supports appliance-based Unified Communications Manager systems. For more information about supported versions, see Section 2.1, System Requirements.

    NOTE:AppManager supports Windows-based CallManagers with the AppManager for Cisco CallManager (CiscoCallMgr) module.

  • Provides limited support for monitoring deregistered phones on Communications Manager 4.x clusters

  • Checks for SNMP traps forwarded from NetIQ SNMP Trap Receiver