2.1 System Requirements

For the latest information about supported software versions and the availability of module updates, visit the AppManager Supported Products page. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.

AppManager for Cisco Unified Communications Manager has the following system requirements:



NetIQ AppManager installed on the AppManager repository (QDB) computer, on all proxy agent computers, and on all console computers

9.1, 9.2, 9.5, or later

Support for Windows Server 2008 R2 on AppManager 7.x requires AppManager Windows Agent hotfix 71704 or later. For more information, see the AppManager Suite Hotfixes page.

Microsoft operating system installed on all proxy agent computers

One of the following:

  • Windows Server 2016

  • Windows Server 2012

  • Windows Server 2012 R2

  • Windows 8 (32-bit and 64-bit)

  • Windows Server 2008, R2 only

    NOTE:Because of an error in Microsoft WinHTTP libraries in Windows 2008, this module does not support Windows 2008 installations prior to the R2 release.

  • Windows 7 (32-bit and 64-bit)

AppManager for Microsoft Windows module installed on repository, agent, and console computers

Latest agent version of 9.x. For more information, see the AppManager Module Upgrades & Trials page.

Microsoft SQL Server installed on the proxy agent computer

All listed versions enable you to create and use the Cisco CM supplemental database.

  • SQL Server 2016 SP1 Express edition

  • SQL Server 2016

  • SQL server 2014

  • SQL server 2012

  • SQL Server 2008 R2

Cisco Unified Communications Manager on the computers you want to monitor

12.5, 11.5, 10.5, 10.0, 9.1, 9.0, 8.6, 8.5, 8.0, 7.1(2), 7.0, 6.1, 6.0, 5.1, or 5.0

Microsoft .NET Framework

4.0 or above.

Microsoft SQL Server Native Client 11.0

(for TLS 1.2 support)

11.3.6538.0 or later

NOTE:The SQL Server Native client can be installed from this Microsoft download link.

NOTE:If you want TLS 1.2 support and are running AppManager 9.1 or 9.2, then you are required to perform some additional steps. To know about the steps, see the article.