If you have not configured AppManager Security Manager with the port numbers needed for CDR and RTCP packet delivery, AppManager uses default port numbers:
TCP port 9000 for CDR delivery
UDP port 5005 for RTCP packet delivery
These port numbers are the same port numbers you configured on your Communication Manager in Configuring Communication Manager To Send RTCP Packets and CDRs. This process works well if you discovered only one Communication Manager per AppManager proxy agent computer.
If you discovered multiple Communication Managers, however, you must configure each Communication Manager to use unique port numbers for CDR and RTCP packet delivery. Use the instructions in Configuring Communication Manager To Send RTCP Packets and CDRs for this purpose. Then, configure Security Manager to recognize the new port numbers.
NOTE:AppManager uses the port numbers to determine which CDRs and RTCP packets belong to a given Communication Manager. If you do not configure multiple Communication Managers to use unique port numbers, AppManager cannot determine which Communication Manager is associated with the gathered data.
On the Custom tab in Security Manager, complete the following fields:
|
Field |
Description |
|---|---|
|
Label |
AvayaCM_CallDataCollection |
|
Sub-label |
IP address or hostname of the Communication Manager server. The IP address or hostname you type here must match the address or hostname you provide in the Discovery_AvayaCM Knowledge Script. For more information, see Discovering Avaya Communication Manager Resources. |
|
Value 1 |
TCP port number that will be used for CDR delivery. This number must match the number you specified in Step 4: Defining the CDR Link to the Proxy Agent Computer. |
|
Value 2 |
UDP port number that will be used for RTCP packet delivery. This number must match the number you specified in Step 1: Configuring IP Address and Port for RTCP Packets. |
|
Value 3 |
Frequency with which the AppManager agent on the proxy computer will listen for RTCP packets sent from Avaya phones. Valid values are between 5 and 30. This value must match the value you specified in Step 1: Configuring IP Address and Port for RTCP Packets. For information about what happens when the values do not match, see PhoneQuality Script Not Collecting Complete Data. |