AppManager ResponseTime for Exchange and Exchange Online provides a set of transactions that can be run from client machines to Exchange servers and Exchange Online. These transactions monitor the availability and response time of typical Exchange operations, such as checking an Exchange Address Book entry; it reports the amount of time this operation took, and any errors that occurred. The event details report exactly which part of the transaction experienced the error. You can deploy these automated transactions at any sites served by a Microsoft Exchange server and on any client machines that can connect to Exchange Online.
This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the AppManager forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources.
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This release of AppManager ResponseTime for Exchange and Exchange Online provides the following enhancement:
Support for Microsoft Exchange Server 2019: This release supports Exchange Server 2019 for Exchange-RT. For more information, see the System Requirements.
Support for Microsoft Windows Server 2019: This release supports Windows Server 2019 for Exchange-RT and Exchange-RT Online. For more information, see the System Requirements.
Support for 32-bit and 64-bit Microsoft Outlook 2019: This release supports Outlook 2019 for Exchange-RT. For more information, see the System Requirements.
Support for Microsoft Windows Server 2016: This release supports Windows Server 2016 for Exchange-RT Online. For more information, see the System Requirements.
Support for 64-bit Microsoft Windows 10: This release supports Microsoft Windows 10 for Exchange-RT. For more information, see the System Requirements.
Support for Transport Layer Security 1.2 (TLS): This release of AppManager ResponseTime for Exchange and Exchange Online provides support for TLS 1.2.
To get the updates provided in this release, you must install the module to the AppManager repository (QDB) and on the agent computer, and then propagate changes to any running jobs for the Knowledge Scripts that were updated in this release. AppManager 7.x does not automatically update renamed or copied Knowledge Scripts. For more information, see the “Upgrading Knowledge Script Jobs” section in the management guide.
This release of AppManager ResponseTime for Exchange and Exchange Online replaces all Previous Releases.
For the latest information about supported software versions and the availability of module updates, visit the AppManager Supported Products page. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.
AppManager ResponseTime for Exchange has the following system requirements:
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Software/Hardware |
Version |
|---|---|
|
NetIQ AppManager installed on the AppManager repository (QDB) computers, on all console computers, and on the client computers where a version of Microsoft Outlook is installed (from which response time monitoring will take place) |
8.0.3, 8.2, 9.1, 9.2, 9.5, or later One of the following AppManager agents are required:
|
|
Microsoft Exchange Server |
One of the following versions:
|
|
Microsoft Outlook on the client computer (the computer where you will install the AppManager agent and the ResponseTime for Exchange module) |
One of the following versions:
|
|
Microsoft Windows operating systems on the client computer |
One of the following versions:
|
|
Microsoft SQL Server Native Client 11.0 (for TLS 1.2 support) |
11.3.6538.0 or later NOTE:The SQL Server Native client can be installed from this Microsoft download link. |
AppManager ResponseTime for Exchange Online has the following System Requirements:
|
Software/Hardware |
Version |
|---|---|
|
NetIQ AppManager installed on the AppManager repository (QDB) computers, on all console computers, and on the client computers (from which response time monitoring will take place) |
8.0.3, 8.2, 9.1, 9.2, 9.5, or later One of the following AppManager agents are required:
|
|
Microsoft Windows operating systems on the client computer |
One of the following versions:
|
|
Microsoft .NET Framework on the client computer |
4.5 or later |
|
Microsoft SQL Server Native Client 11.0 (for TLS 1.2 support) |
11.3.6538.0 or later NOTE:The SQL Server Native client can be installed from this Microsoft download link. |
NOTE:If you want TLS 1.2 support and are running AppManager 9.1 or 9.2, then you are required to perform some additional steps. To know about the steps, see the article.
AppManager ResponseTime for Exchange and Exchange Online includes a managed object, QCMA.dll, and Knowledge Scripts to discover and monitor Exchange resources. The download package includes this release notes, a management guide, Help for Knowledge Scripts, and several files that are used during installation:
AM70-Exchange-RT-7.3.110.0.msi, the module installer.
AM70-Exchange-RT-7.3.110.0.ini, a configuration file used with the AppManager setup program.
AM70-Exchange-RT-7.3.110.0.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.
AM70-Exchange-RT-7.3.110.0-RepositoryFiles.exe, a compressed file that contains the QDB and console files. You do not need to run this file during installation.
ckExchange-RT.exe, the pre-installation check used with the AppManager setup program.
When you download the module, these files are copied by default to the local folder on the download computer. Consider copying these files to the \windows_installation\setup\Setup Files folder on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.
Run the module installer to install the module components in the following locations:
On the computers you want to monitor (agents) to install the agent components
On all console computers to install the Help and console extensions
Run the module installer only once on each of these computers.
You must also install the Knowledge Scripts. You can install these components into local or remote QDBs.
When installing to each QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.
IMPORTANT:Microsoft .NET Framework 3.5 is required on the computer where you run the installation program for the QDB portion of the module. For computers running more recent versions of Windows operating systems that use a newer version of .NET, install .NET 3.5 with the Add Roles and Features wizard in Windows Server Manager, as described in this Microsoft article.
IMPORTANT:This release provides SQL stored procedures. To ensure module functionality, run the module installer for each QDB attached to Control Center.
Install Knowledge Scripts only once per QDB. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the \AppManager\qdb\kp folder as in previous releases.
For more information about installing this module, see the AppManager ResponseTime for Exchange and Exchange Online Management Guide, included in the download package.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.
AppManager ResponseTime for Exchange Knowledge Scripts fail if you use Outlook 2003 with Exchange 2010: Outlook 2003 fails with Exchange 2010 because Exchange 2010 requires encrypted communication, and Outlook 2003 has encryption disabled by default. As a workaround for this issue, use the new parameter added to each Exchange-RT Knowledge Script: Name of the profile to use. For more information, see the online Help for the Knowledge Scripts. (ENG303385)
Exchange-RT Knowledge Scripts fail with a MAPI error event message: An issue with MAPI impersonation causes the error event message of MAPI Error 0x803A1003: Unable to open Exchange when running Exchange-RT scripts. As a workaround for this issue, set the Mailbox name parameter in the affected Knowledge Scripts to a user name that has had at least one user session on the agent computer, or you can use a profile previously created in Outlook by typing that profile name into the Name of the profile to use parameter. (ENG299395)
Exchange-RT Knowledge Scripts fail to use RPC over HTTP Security to connect to Exchange on 64-bit Windows Server 2003 and Windows XP computers: As a workaround for this issue, ensure that the Outlook user logs into the Outlook Web Access console to enable RPC over HTTP Security for the profile created by Exchange-RT. (ENG303667)
This release of AppManager ResponseTime for Exchange and Exchange Online includes enhancements added in previous releases.
This release of AppManager ResponseTime for Exchange and Exchange Online provides the following enhancements:
Monitoring the response time for Exchange Online tenants: With this release, you can now monitor the response time for Exchange tenants deployed on the Microsoft Azure platform. Following Knowledge Scripts are added for Exchange Online:
OpenFolder: Opens an Exchange folder of the user that is configured in the Security Manager and reports the amount of time the operation took.
SendAndReceiveMessage: Sends email from the user account that is configured in the Security Manager and receives the email back to the same user account. It also reports the amount of time required for the operation.
SendAndTrackMessage: Reports the amount of time taken to deliver an email and return a delivery receipt for the email to the sender, which is configured in the Security Manager.
Support for Microsoft Exchange Server 2016: This release supports Exchange Server 2016 for Exchange-RT. For more information, see the System Requirements.
Support for Microsoft Windows Server 2016: This release supports Windows Server 2016 for Exchange-RT. For more information, see the System Requirements.
Support for Microsoft Outlook 2016: This release supports Outlook 2016 for Exchange-RT. For more information, see the System Requirements.
This release of AppManager ResponseTime for Exchange and Exchange Online resolves the following issue:
Exchange-RT Knowledge Scripts stops collecting data or events sometime: In few scenarios, the Exchange-RT Knowledge Scripts jobs stopped collecting events or data points after running for sometime. In this release, a workaround is provided to resolve the issue. For more information, see “Event or data collection stops after some time” in the AppManager ResponseTime for Exchange and Exchange Online Management Guide. (ENG341464)
This release provided the following enhancements:
Support for 32-bit and 64-bit Microsoft Outlook 2013: This release enables you to monitor response time from a computer running 32-bit or 64-bit Microsoft Outlook 2013. This release also lets you monitor response time from a computer running 64-bit Outlook 2010.
Support for Microsoft Exchange Server 2013: This release allows you to measure response time against Microsoft Exchange Server 2013.
Support for Microsoft Windows Server 2012 R2, Windows Server 2012, Windows 8.1, Windows 8, and Windows 7.
This release resolved the following issues:
Exchange-RT Knowledge Scripts do not work with Kerberos password authentication: This release addresses an issue in which the Exchange-RT scripts worked only with profiles that used NLTM authentication, but not Kerberos authentication. With this release, each script includes a new parameter, Profile authentication type. This parameter lets you choose between NLTM authentication or Kerberos authentication, or you can let Exchange choose between the two authentication types. (ENG310358)
New parameter added to all Knowledge Scripts to handle profile creation: All five non-report ResponseTime for Exchange scripts include a new parameter: Create an Exchange profile during each iteration? Select Yes to create an Exchange profile in Outlook for each iteration, or select No to create a profile on just the first iteration. (ENG315915)
This release provided the following enhancements:
Support for Microsoft Outlook 2007 and 2010: This release enables you to monitor response time on a computer running Microsoft Outlook 2007 or 2010.
Support for Microsoft Exchange Server 2007 and 2010: This release allows you to measure response time against Microsoft Exchange Server 2007 and 2010.
Support for Microsoft Windows Server 2008 R2, Windows Server 2008, Windows 7, and Windows Server 2003 R2: This release includes support for computers running Windows Server 2008 R2, Windows Server 2008 (32-bit and 64-bit), Windows 7 (32-bit and 64-bit), and Windows Server 2003 R2 (32-bit and 64-bit), and Windows XP (32-bit and 64-bit).
This release resolved the following issues:
Incorrect references in AppManager ResponseTime for Exchange Knowledge Scripts: This release includes updates to some Knowledge Scripts that in a previous release could not have actions applied to them. With this release, the affected Knowledge Scripts can properly have actions applied to them. (ENG281858)
These updates affect the following Knowledge Scripts:
CheckAddressBookEntry
OpenFolder
OpenFolderAndRead
SendAndReceiveMessage
SendAndTrackMessage
This release provided the following enhancements:
Event proxying capability: You can now select the resource object where events appear in the console TreeView. This feature supports the Service Map Viewer component of Control Center. You can select whether events generated by the ResponseTime for Exchange managed object appear on the agent, on the server, or both.
Back-level Knowledge Script support discontinued: To support architectural and build enhancements, including a smaller installation profile, all Knowledge Scripts from versions earlier than version 6.4 of AppManager ResponseTime for Exchange have been deprecated. These Knowledge Scripts will fail if you try to run them.
Option to resolve the Exchange Distinguished Name for a mailbox: A parameter has been added to each AppManager ResponseTime for Exchange Knowledge Script to provide an option to Resolve and use the Exchange Distinguished Name for the selected Exchange mailbox.
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