You can upgrade AppManager components interactively or silently from a command prompt. For information about silently upgrading components, see Performing a Silent Installation in the Installation Guide for AppManager. Regardless of whether you choose to upgrade components interactively or silently, ensure that the installation path contains only ASCII characters. If a component is already installed in a path that contains non-ASCII characters, uninstall the component, and then install it in a supported path.
To interactively upgrade components, NetIQ Corporation recommends using the AppManager setup program. When you run Setup.exe, the setup program runs a pre-installation check script to verify system requirements and then runs individual Windows Installer packages for the components you selected to upgrade. During the upgrade process, the setup program automatically installs the runtime libraries required for the selected components. For more information about running Setup.exe to generate a pre-installation check report and interactively upgrade components, see Section 1.10, Starting an Upgrade and Generating a Pre-Installation Check Report.
You can run Windows Installer packages for individual components instead of using the AppManager setup program. If you use this method to upgrade components, you must complete the following tasks before you run the Windows Installer packages:
Manually install the required runtime libraries for the components you are upgrading.
For more information about installing the runtime libraries, see Installing Runtime Libraries in the Installation Guide for AppManager.
(Conditional) If the computer from which you will run the Windows Installer package has the User Access Control (UAC) feature enabled, ensure that the user who will perform the installation is authorized to run the package.
For more information about ensuring the user is authorized, see Running Windows Installer Packages When UAC is Enabled in the Installation Guide for AppManager.
If you choose to upgrade the Control Center services by running the Windows Installer package instead of the AppManager setup program, after the upgrade, the NetIQ AppManager Client Resource Monitor (NetIQmc) and NetIQ AppManager Client Communication Manager (NetIQccm) services will not start until you upgrade the agent. For more information about upgrading Control Center components, see Section 4.0, Upgrading Control Center Components.