This section describes the steps required to install the Windows agent on the local computer.
To install the agent:
Ensure the agent services account is properly configured.
For more information about the account, see Section 2.3, Reviewing Required Accounts and Permissions.
Complete the steps in Section 5.5, Understanding the AppManager Pre‑Installation Check.
After you view the pre-installation check report, click Next to start the installation.
When you reach the Report Generation Option window, select whether to enable the agent to generate reports and click Next.
Select the security level for communications between the agent and management servers and click Next.
Select the same security level you selected when you installed the QDB to which the agent reports.
(Conditional) If you selected Encrypted communications only or Authentication and encrypted communications, specify the password for the agent to access its portion of the QDB encryption key and click Next.
Specify the same password you specified when you installed the QDB to which the agent reports.
Specify the name that will identify the agent computer in the Control Center console and Operator Console.
You can specify the agent computer name, IP address, DNS name, or hostname.
Specify the ports for communication between the agent and management servers.
Specify the same ports you specified when you installed the management servers with which the agent will communicate.
Select whether to enable MAPI mail for the agent and click Next.
If you select to enable MAPI mail, also provide the Exchange Server, mailbox alias, and Exchange client profile names you established before installation.
Provide information about the account the agent services will use and click Next.
(Optional) If you are installing the agent on the same computer as the management server and want to designate a secondary management server, specify the name of the secondary management server and click Next.
The primary management server is the local management server.
(Conditional) If you are not installing the agent on the same computer as the management server, select whether to designate management servers during agent installation and click Next.
If you select to designate management servers during agent installation, also specify the names of the primary and secondary management servers.
To designate management servers after installation, run the AMAdmin_SetPrimaryMS Knowledge Script. For more information about running the Knowledge Script, see the AppManager Knowledge Script Reference Guide, available on the AppManager Documentation page.
Review the installation settings. When you are ready to install the agent, click Install.
If you want to use Performance Monitor to monitor the operational health and performance of the agent, you must manually install performance counters. For more information about installing the counters, see Section 8.2.1, Installing Agent Performance Counters.
You can use Microsoft Performance Monitor to monitor the operational health and performance of the agent. Installing the agent does not automatically install the performance counters. You must manually install the counters.
To install the agent performance counters:
Open a command prompt and change directory to the Windows\System32 (for 32-bit operating systems) or Windows\SysWOW64 (for 64-bit operating systems) folder.
Type the following command and press Enter:
regedt32.exe /S "Installation_Drive_and_Folder\AppManager\bin\mccnt.reg"
For example: regedt32.exe /S "C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.reg"
Type the following command and press Enter:
lodctr.exe "Installation_Drive_and_Folder\AppManager\bin\mccnt.ini"
For example: lodctr.exe "C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.ini"
If you installed the performance counters on a 64-bit operating system, to view the counters, you must open Performance Monitor from the Windows\SysWOW64 folder.