8.2 Working with Service Map Views

To display a Service Map view, select the Service Map view you want from the Enterprise Layout view of the Navigation pane. The Service Map view is displayed in the view pane.

The Service Map view consists of:

Each icon indicates the type of object or embedded view. By default, each icon includes a label that can provide additional information. The label for discovered objects can vary depending on the type of object. For more information, see Section 8.3.2, Adding and Deleting Objects. Embedded views can be labeled with the original name of the view or a different name.

The icon for an AppManager object or embedded view changes to reflect its most severe Open event condition. If the object is a parent, for example a computer object, the object icon changes to indicate the most severe Open event condition associated with itself or one of its children (such as the memory and CPU objects).

The event severity level for an object is determined by the repository preference settings for the corresponding QDB. To view the current event severity levels, use the Operator Console to log into the QDB you want. Then from the File menu select Preferences, click the Repository tab, and then click Severity.

A Service Map view provides visual indicators for the following conditions:

From a Service Map view, you can manage events and jobs for:

The Events tab of the Server Information pane enables you to manage events as you normally would from a Servers or Events view. You can also open an embedded view to manage events from the actual view. To open an embedded view, double-click the embedded view icon or right-click the icon and click Open Embedded View. For information about managing events, see Section 6.0, Responding to Events.

The Jobs tab of the Server Information pane enables you to manage jobs from a Service Map view as you would from a Servers or Jobs view. Note that from a Service Map view, you cannot create new jobs. For information about managing jobs, see Section 5.0, Running Monitoring Jobs.

To navigate between views, use the Back and Forward buttons on the toolbar.

From a Service Map view, you view discovery details for:

The Details tab of the Server Information pane enables you to view discovery details from a Service Map view as you would from a Servers view. You can also open an embedded Service Map view or Servers view to display discovery details from the actual view. To open an embedded view, double-click the embedded view icon or right-click the icon and click Open Embedded View. For information about managing events, see Section 6.0, Responding to Events.

To navigate between views, use the Back and Forward buttons on the toolbar.

From a Service Map view, you manage custom properties for:

The Custom Properties tab of the Server Information pane enables you to manage custom properties from a Service Map view as you would from a Servers view. You can also open an embedded Service Map view or Servers view to manage custom properties from the actual view. To open an embedded view, double-click the embedded view icon or right-click the icon and click Open Embedded View. For information about managing custom properties, see Section 4.5, About Custom Properties.

To navigate between views, use the Back and Forward buttons on the toolbar.

From a Service Map view, you manage data streams for:

The Charts tab of the Server Information pane enables you to manage data streams from a Service Map view as you would from a Servers view. You can:

For more information about the Charts tab, see Section 11.3, Working with the Charts Tab.