6.7 Changing the Status of an Event

Once a Knowledge Script detects a problem and generates an event, Control Center adds it to the Events view as an open event.

To respond to an open event and change its status, either acknowledge or close the event. How you use the Acknowledged or Closed status depends on your system management policies. In general, you can acknowledge an event to indicate you are aware of the problem or that the problem is being addressed; then close it when the problem has been resolved.

6.7.1 Acknowledging and Closing Events

Once a Knowledge Script generates an event, AppManager lists the event as Open in the Events view until you respond to it. Acknowledging the event changes the status of the event in the view pane to Acknowledged (so other administrators know the event occurred but is being addressed). You can also close events whether or not you acknowledge them first.

You can acknowledge or close events by:

  • Individually acknowledging or closing child events in the view pane (you can also acknowledge or close all child events at once by acknowledging or closing a parent event).

  • Acknowledging or closing all events associated with an application server, a group of servers, or all servers in a view.

  • Individually acknowledging or closing an event after viewing event details in the Event Properties window.

To acknowledge or close an event from the view pane:

  1. In the Enterprise Layout view of the Navigation pane, select the appropriate Events view.

  2. In the view pane, select the parent or child event you want to investigate.

  3. In the Tasks pane, click Acknowledge Event or Close Event.

    If you select a...

    Then...

    Parent event

    You acknowledge the parent and all child events.

    Child event

    You only acknowledge the child event.

You can also acknowledge or close any events associated with a particular server.

To acknowledge or close all events associated with an application server:

  1. In the Enterprise Layout view of the Navigation pane, select the appropriate Servers view.

  2. In the view pane, select the server you want to investigate.

  3. In the Tasks pane, click Event Tasks > Acknowledge All Events or Event Tasks > Close All Events.

    AppManager acknowledges or closes all parent and child events on that server.

You can also acknowledge or close events from the Event Properties window. For more information about event properties and acknowledging or closing events, see Section 6.5, Viewing Details about an Event.

NOTE:To configure a job to automatically close an event when the event condition no longer exists, see Section 5.8.3, Automatically Closing an Event When the Event Condition No Longer Exists.

6.7.2 Deleting an Event

To delete closed events:

  1. In the Enterprise Layout view of the Navigation pane, select the appropriate Events view.

  2. In the Events view, select the event you want to delete.

    To select multiple events, press the Ctrl or Shift keys as you make your selections.

  3. In the Tasks pane, click Delete Event.

NOTE:When you select multiple events, you can delete, acknowledge, or close all of the events at once. If you attempt to delete multiple events and your selection includes open or acknowledged events, AppManager does not delete those events. To delete an open or acknowledged event, first close the event.