The Control Center console provides right-click menu access to a variety of tools, some of which are not part of AppManager, that can be useful to perform system management or diagnostic tasks. For more information about these tools, see the following sections:
In addition, you can customize the AppManager Utilities menu. For more information, see Section 12.0, Customizing Menu Extensions.
To access the AppManager utilities, in an Events, Jobs, or Servers view, right-click an item in the view and from the menu select Utilities > AppManager Utilities. The following utilities are available:
Starts the Chart Console, which allows you to generate and view charts of data streams that Knowledge Script jobs generated. For more information, see Section 11.0, Collecting and Analyzing Data in Control Center.
Starts the Diagnostic Console, if it is installed on the Control Center console computer. The Diagnostic Console expands on the problem diagnosis features of AppManager by providing you with a collection of features for remotely investigating and diagnosing problems occurring on Windows servers in your environment. This tool is not applicable when monitoring a UNIX or Linux computer.
You must install the Diagnostic Console separately. The AppManager installation package includes the setup program.
Starts a command-line interface for checking the status of AppManager components. For more information, see the Administrator Guide for AppManager, available on the AppManager Documentation page.
Starts the Operator Console, if it is installed on the Control Center console computer. Do not use the Utilities menu to start more than one instance of the Operator Console. The Operator Console does not work properly when running more than one instance on the same computer using the same login information.
The Operator Console allows you to manage computers on a single QDB. For more information, see the Help.
You can install the Operator Console from the AppManager setup program.
Starts Security Manager, if it is installed on the Control Center console computer. Security Manager enables you to manage user security for the Operator Console.
Starts the License Manager, if it is installed on the Control Center console computer.
Starts the Repository Browser, if it is installed on the Control Center console computer. The Repository Browser allows you to browse the records in the QDB and use standard SQL commands to write queries to retrieve the information from the database. For more information, see the Administrator Guide for AppManager, available on the AppManager Documentation page.
To access the Windows utilities, in an Events, Jobs, or Servers view, right-click an item in the view and from the menu select Utilities > Windows Utilities. The following utilities are available:
Starts the Windows Computer Management console. This tool is not applicable when monitoring a UNIX or Linux computer. For more information, see your Windows documentation.
Starts the Windows Event viewer. This tool is not applicable when monitoring a UNIX or Linux computer. For more information, see your Windows documentation.
Opens Windows Explorer and opens Windows Explorer to the C: drive, respectively.
Performs an ICMP ping request on the computer you want.
Opens the Windows Service Manager on the computer you want.
Starts a Terminal Service session on the remote computer you want.
Runs the Traceroute utility on the computer you want.
The Troubleshooter utility provides access to many different types of diagnostic reports about AppManager management servers and agent services through an easy-to-use console interface. Through the Troubleshooter, you can retrieve information about management server and agent communication, detailed and summary job status, detailed operational statistics, and configuration details such as a computer’s time zone setting and upload schedule.
The Troubleshooter is not applicable when diagnosing issues on UNIX and Linux computers.
To use the Troubleshooter:
In an Events, Jobs, or Servers view, right-click an item in the view pane and from the menu select Utilities.
The context menu displays several troubleshooting options:
Job Troubleshooter
Client Resource Monitor Troubleshooter
Client Communication Manager Troubleshooter
Management Service Info Troubleshooter
If a computer is not in the view pane, you can browse for it after you open the Troubleshooter window.
Click the troubleshooter option you want.
For more information about using the Troubleshooter, see the Administrator Guide for AppManager, available on the AppManager Documentation page.