With the Diagnostic Tool, you can check the network problems on a workstation, issues in connection between a workstation and DNS Server, and to get a list of the Advanced Authentication servers that can be discovered. To identify Advanced Authentication server, perform the following steps:
NOTE:As a prerequisite, ensure that DiagTool.exe file is available with the following files in the same directory:
Run DiagTool.exe (the tool must have Microsoft .NET Framework 3.5 installed).
In the, specify the domain name in to find a list of Advanced Authentication servers in the specified domain.
If you want to find particular server then clearand specify the IP address of the DNS server in .
Select _aav6 records.to allow the Diagnostic tool to find the Advanced Authentication server using
If you want to find the Advanced Authentication server using _aaa records, clear .
NOTE:If you configure the IP address of the Advanced Authentication server in the DNS service record, the Diagnostic tool cannot find and retrieve the respective record. Ensure that you configure the DNS service record with the Fully Qualified Domain Name (FQDN) to enable the Diagnostic tool to find and retrieve the respective record.
You can collect the logs for Advanced Authentication in the following ways:
Run DiagTool.exe. The tool must have Microsoft .NET Framework 3.5 installed.
Click(if applicable) in the tab.
Restart the Windows operating system.
Reproduce your problem.
Clickin the tab.
Specify a file name and path.
Clickto save the logs.
Clickto disable the logging.
Create a text file C:\ProgramData\NetIQ\Logging\config.properties.
Add a string to the file: logEnabled=True that ends by a line break.
Create a directory: C:\ProgramData\NetIQ\Logging\Logs\.
Restart the machine.
Reproduce your problem.
Pack the logs located in C:\ProgramData\NetIQ\Logging\Logs\ into a zip file.
Change logEnabled=True to logEnabled=False in the folder, C:\ProgramData\NetIQ\Logging\config.properties.
You can configure the Windows Client to enable the profiling for Web server logs of the Advanced Authentication server. Profiling tool helps in tracking the performance, memory allocation, and CPU utilization of each REST API calls that are processed including the background programs that are initiated by the call. In case of an issue, it facilitates in identifying the cause.
Enabling the profiling tool appends &profiling=true parameter to API calls sent to the server. Before enabling profiling, ensure to set to in the Administration portal. After enabling the Profiling tool, you can track the detailed logs in > in the Administration portal.
To enable the Profiling tool, perform the following steps:
Open the configuration file C:\ProgramData\NetIQ\Windows Client\config.properties.
If the file does not exist, create a new file.
Specify rest_profiling:true (default value is false) in the config.properties file.
Save the configuration.