3.3 Enrolling an Authenticator on the App

  1. You can enroll the Smartphone authenticator in one of the following ways:

  2. After you enroll an authenticator, you can edit or delete it on your smartphone.

    To do this, tap on the preferred authenticator in the Enrolled Authenticators screen. The Change Authenticator screen is displayed, update the details and tap Save to update the authenticator. You can tap the delete icon to remove the authenticator.

    NOTE:If you delete an authenticator from the Self-Service portal, the authenticator on your app is deleted. However, if you delete an authenticator on your app, the authenticator on the Self-Service portal remains unaffected.

3.3.1 Enrolling with a QR Code

  1. Initialize enrollment using the Advanced Authentication Self-Service portal (Smartphone or TOTP method).

    For more information, see Enrolling the Smartphone Authenticator.

    After you initiate an enrollment, a QR code is displayed on your laptop or computer screen.

  2. Open the NetIQ Advanced Authentication app on your smartphone.

  3. Tap the + icon on the lower-right of the Enrolled Authenticators screen.

    A message Advanced Authentication Would like to Access the Camera is displayed.

  4. Tap OK.

  5. Use the camera of your smartphone to capture the QR code.

    The screen closes automatically when a green square appears over the QR code indicating that a compliant QR code is captured.

    HINT:If you see a red square over the QR code, you are trying to scan a non-compliant QR code. Contact your system administrator for further assistance.

  6. Specify Account and Additional info for the authenticator.

    The content in the Account field can be any information. For example, a comment VPN if the authenticator is related to a VPN authentication. The information in the Account field is displayed below the enrolled authenticator.

    Additional info can be any notes related to the authenticator.

  7. Tap Save.

    The authenticator that you enrolled is displayed in the Enrolled Authenticators screen of your app.

3.3.2 Enrolling with a Link

  1. Check your phone for a new email or SMS.

    You will be receiving a link from the administrator.

  2. Tap on the link. You will be redirected to the NetIQ Advanced Authentication app.

    If you have not installed the app, you will be redirected to the Google Play store from where you can install the app.

  3. Specify a PIN or touch the fingerprint sensor if applicable.

  4. Specify your username and password in the Enroll new authenticator screen.

  5. Tap Sign In.

  6. Specify an optional comment in the app.

  7. Tap Save.

    The authenticator that you enrolled is displayed in the Enrolled Authenticators screen of your app.