16.2 Restoring the Database

You can restore the Database from the following locations:

IMPORTANT:For recovering from a disaster in production environments with multiple sites and services, see Recovering by Restoring the Backup.

NOTE:You may get the following errors while you are restoring the database:

  • If the provided download path or decrypt password is incorrect, a message Error Download or decrypt. Wrong back up password or URL is displayed.

  • When you export the configurations from Advanced Authentication 5.6 Patch Update 5 to 6.0 appliance, an error message oob: ERROR (spawn error) is displayed in the Importlogs.txt. You can ignore this error and the Authentication Agent service will start immediately after the server reboot.

NOTE:The Tenant administrators cannot backup and restore the database.

16.2.1 Restoring the Database from Appliance

  1. Click Backup/Restore.

  2. Click the Import icon next to the preferred backup file in the list.

    The Restore Database page is displayed where the backup file name is pre-filled in From.

  3. Specify the password in Decrypt Password to decrypt the database file.

  4. Click Upload.

    A message Upload started is displayed. The uploaded file is displayed in the Step 2. Import backup section.

  5. Click Restore next to the uploaded file.

    The restore logs are displayed.

  6. Restart the server after you restore the database.

16.2.2 Restoring the Database from an External Server

  1. Click Backup/Restore.

  2. Click Restore Database to upload the database.

  3. In Step 1. Upload backup section, perform the following:

    1. Specify the database download URL (FTP or HTTP server) in From.

      Ensure the database file is in the .cpt format.

    2. Specify the password to decrypt the database file in Decrypt Password.

  4. Click Upload.

    The upload logs are displayed. The uploaded file is displayed in the Step 2. Import backup section.

  5. Click Restore next to the uploaded file.

    The restore logs are displayed.

  6. After you backup and restore the database, you must restart the server.

16.2.3 Restoring the Database from Local File

  1. Click Backup/Restore.

  2. Click Restore Database to upload the database.

  3. In Step 1. Upload backup section, perform the following:

    1. Click Upload local file to upload the database file from the local drive.

      Ensure the database file is in the .cpt format.

    2. Specify the password to decrypt the database file in Decrypt Password.

  4. Click Upload.

    The upload logs are displayed. The uploaded file is displayed in the Step 2. Import backup section.

  5. Click Restore next to the uploaded file.

    The restore logs are displayed.

  6. After you backup and restore the database, ensure to restart the server.