5.1 Debugging Logs for NetIQ NPS Plug-in

This section contains the following topics:

5.1.1 Using the Diagnostic Tool

To view the debug logs using the Diagnostic Tool, perform the following steps:

  1. Run DiagTool.exe (the tool must have Microsoft .NET Framework 3.5 installed).

  2. Click Clear All in the Debug logs tab.

  3. Click Enable.

  4. Restart the system.

  5. Reproduce your issue.

  6. Run DiagTool.exe.

  7. Click Save logs in the Debug logs tab.

  8. Specify a file name and path.

  9. Click Save.

  10. Click Disable.

  11. Click Clear All.

5.1.2 Manual

If you do not have the Diagnostic Tool, you can view the debug logs manually. To view the debug logs manually, perform the following steps:

  1. Navigate to C:\ProgramData\NetIQ\Logging\.

  2. Create a text file config.properties.

  3. Add a string to the file: logEnabled=True that ends with a line break.

  4. Create a directory C:\ProgramData\NetIQ\Logging\Logs\.

  5. Restart the system.

  6. Repeat the issue.

  7. Compress the logs located in C:\ProgramData\NetIQ\Logging\Logs\ into a ZIP file.