6.4 Domain Users are Unable to Unlock the Preferences Pane in the Offline Mode

Issue: On Mac OS 10.13.6, when a domain user logs in to the domain joined Mac Client in the offline mode and tries to unlock any preference pane using the lock icon in the lower-left corner, the preference does not get unlocked to change settings. This issue occurs when the user is not granted the administrator privileges.

Workaround: Perform the following steps to grant the administrator privileges to a specific user:

  1. Log in as a domain user and create a mobile account.

  2. Click System Preferences > Users & Groups.

  3. Select the preferred mobile account.

  4. Select Allow user to administer this computer.

  5. Restart the operating system.