3.20 Smartphone

The Smartphone method facilitates you to enroll and authenticate using the smartphone app. When you initiate the authentication, a push notification is sent to the app. You can accept the request and get authenticated.

Pre-requisite:

To enroll the Smartphone authenticator, you must install the NetIQ Auth application on your smartphone.

For more information about downloading and installing the smartphone app, see Installing NetIQ Advanced Authentication App.

3.20.1 Enrolling the Smartphone Authenticator

You can enroll the Smartphone method in one of the following ways:

Enrolling With a QR Code

During the enrollment, you must scan a QR code that creates an authenticator on your mobile app. When you initiate the authentication, a push notification is sent to the app. You can accept the request and get authenticated.

To enroll the Smartphone method with a QR code, perform the following steps:

  1. Click the Smartphone icon in Add Authenticator.

  2. (Optional) Specify a comment related to the Smartphone authenticator.

  3. (Optional) Select the required category from Category.

  4. Click Save.

    A QR code is displayed.

  5. Scan the QR code with the Advanced Authentication smartphone app. To do this, perform the following steps:

    1. Open the Advanced Authentication smartphone app.

    2. Specify a PIN if applicable.

    3. Click the + (plus) icon in the Enrolled Authenticators screen.

    4. The camera of your smartphone is launched.

    5. Scan the QR code with the camera.

      A message Authenticator "Smartphone" added is displayed.

    6. Specify your user name and an optional comment in the app.

    7. Tap Save.

      The smartphone authenticator is created.

If you do not enroll the Smartphone authenticator within few minutes, an error message Enroll failed: Enroll timeout is displayed. Refresh the browser and try to enroll again.

HINT:If you are not able to scan the QR code with the Advanced Authentication app, try to do the following:

  1. Zoom the page to 125-150% and scan the zoomed QR code.

  2. Ensure that nothing overlaps the QR code (mouse cursor, text).

Enrolling Through a Link

An administrator will send you the link to your email or via SMS. You must click on the link on your smartphone where the NetIQ Auth app is installed and you will be redirected to the smartphone app where you can enroll and an authenticator is created.

To enroll the Smartphone method through a link, perform the following steps:

  1. Check your phone for a new email or SMS. You will receive a link sent by the administrator.

  2. Click on the link. You will be redirected to the smartphone app.

    If you have not installed the smartphone app, you will be redirected to the Google Play or AppStore from where you can install the app.

    NOTE:In some instances, when you click on the enroll link, you will be redirected to page where the following two links are displayed:

    • Click to enroll.

    • Click to download and install Smartphone authenticator for Android.

    If you have the app installed on your phone, use Click to enroll link. If you do not have the app then use Click to download link.

  3. Specify a PIN or a Touch ID if applicable.

  4. Specify your username and password in the Enroll new authenticator screen.

  5. Tap Sign In.

  6. Specify an optional comment in the app.

  7. Tap Save.

The smartphone authenticator is created.

3.20.2 Testing the Smartphone Authenticator

  1. Click the Smartphone icon in Enrolled Authenticators.

  2. Click Test.

  3. Open the Advanced Authentication smartphone app.

    A push notification is sent to your smartphone.

  4. Tap Accept to accept the authentication request.

    A message Authenticator "Smartphone" passed the test is displayed.

    If you tap Reject, the authentication is declined and a message Auth rejected is displayed.

    If you ignore the authentication request, after few minutes a message Auth confirmation timeout is displayed.