4.3 Enrolling an Authenticator on the App

  1. Initialize enrollment using the Advanced Authentication Self-Service portal (Smartphone or TOTP method).

    After you initiate an enrollment, a QR code is displayed on your laptop or computer screen.

  2. You can enroll the smartphone authenticator in one of the following ways:

  3. After you enroll an authenticator, you can edit or delete it on your app.

    To do this, tap on preferred authenticator in the Enrolled Authenticators screen. The Change Authenticator screen is displayed where you can either update the details and tap the save icon or tap the delete icon to remove the authenticator.

    NOTE:If you delete an authenticator from the Self-Service portal, the authenticator on your app remains unaffected and vice versa.

4.3.1 Enrolling with a QR Code

  1. Tap the + icon on the lower-right of the Enrolled Authenticators screen.

    A message Advanced Authentication Would like to Access the Camera is displayed.

  2. Tap OK.

  3. Use the camera of your smartphone to capture the QR code.

    The screen closes automatically when a green square appears over the QR code indicating that a compliant QR code is captured.

    HINT:If you see a red square over the QR code, you are trying to scan a non-compliant QR code. Contact your system administrator for further assistance.

  4. Specify Account name and Additional info for the authenticator.

    The content in the Account name field can be any information. For example, a comment VPN if the authenticator is related to a VPN authentication. The information in the Account field is displayed below the enrolled authenticator.

    Additional info can be any notes related to the authenticator.

  5. Tap Save.

    The authenticator that you enrolled is displayed in the Enrolled Authenticators screen of your app.

4.3.2 Enrolling with a Link

  1. Check your phone for a new email or SMS.

    You will be receiving a link from the administrator.

  2. Tap on the link. You will be redirected to the Smartphone app.

    If you have not installed the NetIQ Advanced Authentication app, you will be redirected to the Google Play store from where you can install the app.

  3. Specify a PIN or a Touch ID if applicable.

  4. Specify your username and password in the Enroll new authenticator screen.

  5. Tap Sign In.

  6. Specify an optional comment in the app.

  7. Tap Save.

    The authenticator that you enrolled is displayed in the Enrolled Authenticators screen of your app.