5.4 Smartphone Authentication

To authenticate with the smartphone application (if your device has an internet connection), initialize the authentication from your endpoint.

NOTE: If you did not receive a push notification within several seconds, run the application manually and authorize on it. Temporary troubles with push notifications may be related to Microsoft push services.

Push notifications are not supported if you have a TOTP authenticator enrolled. See TOTP and Offline Authentication for more information.

  1. A push notification Authentication required!,is sent to your device if your device is locked or the smartphone application is closed.

  2. Unlock the smartphone and authorize in the app with the PIN (if applicable).

  3. The screen displays the Accept and Reject buttons. Tap Accept to accept the authentication request or Decline to decline the request.

    An Accepted or Rejected message is displayed on the smartphone based on the selection.