2.5 Fingerprint

The Fingerprint authentication method enables you to authenticate using your fingerprint. The fingerprint scanner captures the fingerprint. When you try to authenticate on any device, the recorded fingerprint is compared with the actual fingerprint. If the fingerprints are identical, you are authenticated successfully.

HINT:Fingerprint enrollment is supported only on Microsoft Windows. You must install Advanced Authentication Device Service.

2.5.1 Enrolling the Fingerprint Authenticator

  1. Click the Fingerprint icon in Add Authenticator.

  2. (Optional) Specify a comment related to the Fingerprint authenticator in Comment.

  3. (Optional) Select the preferred category from Category.

  4. Select the preferred finger for enrollment and place or swipe the finger on the reader.

    NOTE:Number of fingers to be enrolled and the number of scans performed for each finger are mentioned on the Add Fingerprint authenticator page.

  5. Repeat Step 4 to add more fingers for authentication.

  6. Click Save.

    A message Authenticator "Fingerprint" has been added is displayed.

IMPORTANT:It is recommended to test the authenticator after enrollment. If the test fails, delete the authenticator and enroll it again.

2.5.2 Testing the Fingerprint Authenticator

  1. Click the Fingerprint icon in Enrolled Authenticators.

  2. Click Test.

  3. Place or swipe your finger on the reader.

    A message Authenticator "Fingerprint" passed the test is displayed. If the fingerprints are not identical, a message Fingerprint Mismatch is displayed.

The following table describes the possible error message along with the workarounds for the Fingerprint authentication.

Table 2-3 Fingerprint authenticator - error messages

Error

Possible Cause and Workaround

Fingerprint Service unavailable

The Advanced Authentication Device Service is not installed. Ensure to install Advanced Authentication Device Service and try authenticating again.

Fingerprint reader is not connected

The fingerprint reader or vendor specific drivers are not connected properly. Ensure that the fingerprint reader and vendor specific drivers are connected properly to the machine.