1.0 System Requirements

The following table provides information about supported platforms for Device Service:

Microsoft Windows

Apple MacOS X

Linux

Card plug-in

x

x

x

Face plug-in

x

x

x

FIDO U2F plug-in

x

x

x

Fingerprint plug-in

x

PKI plug-in

x

x

x

Bluetooth

x

x

x

Device Service for Windows supports Card and PKI redirection to Remote Desktop and Citrix terminal sessions. You must have Device Service installed on the terminal server to perform the redirection.

For the Remote Desktop session, you must have the Device Service installed and the file config.properties must be configured as per requirement of the device used for authentication on both the source system from where the RDP is initiated and the remote system that you need to access.

For more information about the configurable parameters specific to each authentication device, see Configuring Device Service.

You must also install the appropriate drivers for the devices used for authentication. To ensure if the device is functioning appropriately, you can test the authentication device on the Self-Service portal to verify connectivity and the actual functionality before it is used for authentication on the OS clients.

Device Service also supports virtual channel and you must have the Device Service installed on the both the terminal client and terminal server.

NOTE:Local administrator (Windows)/ root (Mac OS X, Linux) privileges are required for installing and removing Device Service.

Ensure that the system meets the following requirements:

  • Operating system: Any of the following operating systems is installed based on the platform.

    • Windows

      • Microsoft Windows 7 (x64 or x86) Service Pack1

      • Microsoft Windows 8.1 (x64 or x86)

      • Microsoft Windows 10 (v1703/ v1709/ v1803 x64 or x86

      • Microsoft Windows Server 2008 R2

      • Microsoft Windows Server 2012 R2

      • Microsoft Windows Server 2016

    • Apple Mac OS 10.12 (Sierra), 10.13 (High Sierra)

    • Linux

      • CentOS 7 with KDE or Gnome desktop environment

      • SUSE Linux Enterprise Desktop 11 Service Pack3, Service Pack4

      • SUSE Linux Enterprise Desktop 12, SUSE Linux Enterprise Desktop 12 Service Pack1, Service Pack2, and Service Pack3

      • SUSE Linux Enterprise Server 11 Service Pack3, Service Pack4

      • SUSE Linux Enterprise Server 12, SUSE Linux Enterprise Server 12 Service Pack1, Service Pack2, and Service Pack3

      • Red Hat Enterprise Linux Client 7.4

      • Red Hat Enterprise Linux Server 7.4

      • Debian 9.4

      • Ubuntu 16, 18

  • Browsers: Any of the following browsers are installed.

    • Microsoft Internet Explorer 11

    • Google Chrome 65 and later

    • Mozilla Firefox 58 and later

    • Safari 11 and later

    • Microsoft Edge 20.0 and later

      To run Device Service on Microsoft Edge, perform the following steps:

      1. Open the command prompt with elevated privileges.

      2. Run the command CheckNetIsolation LoopbackExempt -a -n=Microsoft.MicrosoftEdge_8wekyb3d8bbwe

  • Bluetooth: Only Bluetooth is supported, BLE is not supported.

    NOTE: It is not recommended to use the Bluetooth feature on VMware virtual machines, because false authentication can occur when Bluetooth device is disabled or it is out of range.

For more information about additional system requirements, see the following sections: