It is recommended to upgrade when the user’s activities are low. The time period of the Advanced Authentication DB Master server upgrade must be reduced as the replication of databases that do not synchronize can break the DB servers.
NOTE:To upgrade Advanced Authentication 5.2 and prior versions, contact NetIQ Technical Support.
To upgrade Advanced Authentication 5.3 and newer versions, perform the following steps:
Create snapshots for all the Advanced Authentication servers.
Check System requirements and increase the RAM to 4GB if you have allocated less amount of RAM to the server.
Open the Advanced Authentication Administrative Portal in the Global Master server and go to the Updates section.
Click Update to apply the Operating System updates.
NOTE:An error Database is restarting (AuError) might be displayed. Wait to check for updates.
Click Check for updates and then Update.
NOTE: After you upgrade, an error UnpicklingError invalid load key, 'W'. (Internal Server Error) can occur in the Advanced Authentication Administrative Portal due to expired cookies. The workaround is to clear the browser's cookies and try again.
In the menu on the top, click an administrator's username and select Reboot.
Log in to the Advanced Authentication Administrative Portal on the upgraded server.
Switch to the Cluster section and click Conflicts to check and resolve any conflicts.
Repeat steps Step 2 to Step 7 for DB servers and for Step 2 to Step 6 Web servers.
WARNING:Ignore the Advanced Authentication Administrative portal error messages displayed for non-upgraded servers when DB master is already upgraded.
NOTE:If you performed an upgrade for a DB server and you are unable to log in to the Advanced Authentication Administrative portal, perform the following:
Ensure that you are able to log in to the Administrative portal on the Global Master server.
Turn off the Global Master server.
Wait until all other servers are available.
Start the upgrade on all other servers with the above instructions simultaneously.