1.2 Usage of the app on iOS

Select a chapter from the list:

1.2.1 First Launch

  1. Use the icon to run the Advanced Authentication application.

  2. You will see a license agreement. Please read carefully and tap Accept if you accept the license agreement.

  3. You will get a system message "Advanced Authentication" Would Like to Send You Notifications.

    It's recommended to have the push notification enabled. Tap OK to enable the push notification.

  4. You will see a message Please set Your PIN or leave it empty to turn off check.

    It's recommended to specify a PIN code to secure access to the app.

    Specify a PIN code or leave the PIN field empty and tap OK.

  5. You will see the Welcome screen.

  6. If your device supports Touch ID, tap Options in the bottom menu. Enable the TouchID protection option. Tap Save in the bottom menu to save the settings.

  7. If you are going to enroll a TOTP authenticator (not Smartphone), you can disable the Welcome screen for ease of use. To do it disable the Show Welcome screen option in the Options. Then tap Save.

1.2.2 Enrollment

Before starting enrollment on the smartphone app, initialize enrollment in Advanced Authentication Self-Service Portal (Smartphone or TOTP method) or Advanced Authentication Web Enrollment Wizard (Smartphone or OATH OTP authenticator) or Advanced Authentication Client - Enrollment Wizard.

  1. When you see a QR code on the screen, tap + button in the bottom menu of the Welcome screen.

  2. Use camera of your device to capture the shown QR code.

    The screen will be closed automatically when a compliant QR code is captured.

    HINT:If you see a red square over the QR code you are likely trying to scan a non-compliant QR code. Contact your system administrator.

  3. You may enter the Account and Additional information for the authenticator.

  4. 4. Tap blank space to hide the onscreen keyboard. Then tap Save in bottom of the screen to save the authenticator. You will be switched back to the Welcome screen.

1.2.3 Further Launches

  1. Use the icon to run the Advanced Authentication application.

  2. You will either get a Touch ID request and you will need to provide your fingerprint.

    Or you will need to enter a PIN code (if applicable) and then tap OK.

    You will see the Welcome screen if you have successfully authenticated to use the app.

1.2.4 Smartphone Authentication

To authenticate using the smartphone application (if your device has an internet connection), initialize the authentication on your endpoint.

HINT:If push notification wasn't received within several seconds, run the application manually and authorize in it. Temporary troubles with push notifications may be related to Apple push services.

Push notifications are not supported if you have a TOTP authenticator enrolled TOTP and Offline Authentication.

  1. You will be notified with a push notification Authentication required!, if your device is locked or the smartphone application is closed.

  2. Slide the notification, authorize in the app (Touch ID or PIN protection, if applicable).

  3. Tap Accept button to accept the authentication request. If you didn't request the authentication tap Decline to reject the authentication request.

    You will see the message Accepted if you accepted the authentication request.

    Or you will see the message Rejected if you rejected the authentication request.

1.2.5 TOTP and Offline Authentication

If your device doesn't have an internet connection or you have the TOTP method (not Smartphone) enrolled follow the instruction to perform authentication.

  1. On the Welcome screen tap Offline authentication button. You will see a list of enrolled authenticators.

  2. Use a shown one-time password value to authenticate.

    HINT:If you are not able to authenticate ensure that a time on your device is synchronized.

1.2.6 Manage Authenticators

To manage the existing authenticators follow the instruction:

  1. On the Welcome screen tap Offline authentication button.

  2. Slide an authenticator which you want to edit or delete to left. You will see the Edit and Delete buttons.

  3. Tap Edit button if you want to edit information on the enrolled authenticator.

    Make required changes in the Account and Additional info fields.

    Tap blank space to hide the onscreen keyboard. Then tap Save to save the changes.

  4. Tap Delete to remove the enrolled authenticator. You will need to confirm the action by tapping Yes.

1.2.7 Forgotten PIN

In case of forgotten PIN you will have to reset and re-enroll the existing authenticators.

  1. Tap blank space on the PIN request screen to hide the onscreen keyboard (if you see it).

  2. Tap Forget PIN.

  3. Tap Yes if you agree to reset the enrolled authenticators.