Access Gateway for Cloud provides troubleshooting tools if you encounter problems. To access these tools:
Access the administration page.
For more information, see Section 3.1, Accessing the Administration Page.
Under Appliances, click the node icon, then click Enter Troubleshooting Mode.
Click the node icon again, then click Troubleshooting Tools.
Select one or more of the troubleshooting scenarios listed.
Duplicate the error or condition.
Click Download Access Gateway for Cloud Log Files link to download the logs.
After you obtain the logs, turn off the troubleshooting mode by selecting Exit Troubleshooting Mode. Leaving the logs running affects the performance of your appliance.
All of the log files in Table 10-1 are included in the download, no matter what scenario you select. The scenario you select determines the amount of data displayed in the log files. Search the appropriate log file for errors while troubleshooting issues.
Table 10-1 Troubleshooting Log Files
Feature |
Logs |
---|---|
Initialization or commands |
ConfigurationReplicator.log ConfigurationReplicator_RL.log messages boot* packageoperations.log ag4c_configure.out ag4c.sh.out |
Admin.html UI |
adminui.log |
Registration |
register.log |
Updates |
zypper.log |
Identity Source Provisioning |
bis_AD_<xxxxx>.log bis_AD_<xxxxx>_RL.log ConnectorLogs.txt |
Provisioning to the SaaS Applications |
connectors_SFORCE_<xxxxx>_RL.log connectors_GOOGLEAPPS_<xxxxx>.log connectors_GOOGLEAPPS_<xxxxx>_RL.log ConnectorLogs.txt |
Mapping |
RolesandResourceServiceDriver.log UserApplicationDriver.log |
Approvals |
jboss.log |
Reporting |
ManagedSystemGatewayDriver.log DataCollectionServiceDriver.log |
Mobile Devices |
mail.err mail.info |