10.2 Troubleshooting Tools

Access Gateway for Cloud provides troubleshooting tools if you encounter problems. To access these tools:

  1. Access the administration page.

    For more information, see Section 3.1, Accessing the Administration Page.

  2. Under Appliances, click the node icon, then click Enter Troubleshooting Mode.

  3. Click the node icon again, then click Troubleshooting Tools.

  4. Select one or more of the troubleshooting scenarios listed.

  5. Duplicate the error or condition.

  6. Click Download Access Gateway for Cloud Log Files link to download the logs.

After you obtain the logs, turn off the troubleshooting mode by selecting Exit Troubleshooting Mode. Leaving the logs running affects the performance of your appliance.

All of the log files in Table 10-1 are included in the download, no matter what scenario you select. The scenario you select determines the amount of data displayed in the log files. Search the appropriate log file for errors while troubleshooting issues.

Table 10-1 Troubleshooting Log Files

Feature

Logs

Initialization or commands

ConfigurationReplicator.log

ConfigurationReplicator_RL.log

messages

boot*

packageoperations.log

ag4c_configure.out

ag4c.sh.out

Admin.html UI

adminui.log

Registration

register.log

Updates

zypper.log

Identity Source Provisioning

bis_AD_<xxxxx>.log

bis_AD_<xxxxx>_RL.log

ConnectorLogs.txt

Provisioning to the SaaS Applications

connectors_SFORCE_<xxxxx>_RL.log

connectors_GOOGLEAPPS_<xxxxx>.log

connectors_GOOGLEAPPS_<xxxxx>_RL.log

ConnectorLogs.txt

Mapping

RolesandResourceServiceDriver.log

UserApplicationDriver.log

Approvals

jboss.log

Reporting

ManagedSystemGatewayDriver.log

DataCollectionServiceDriver.log

Mobile Devices

mail

mail.err

mail.info