This section discusses how to troubleshoot any issue occurred during Identity Server Code Promotion.
When exporting Identity Server configuration data from an Administration console server, the export fails with the message Failed to export keystores and policies. See tomcat log for details.
To workaround this issue, perform the following:
Go to /opt/novell/nam/adminconsole/conf/server.xml
The server.xml file includes the address parameter within <Connector NIDP_Name="connector">
Perform one of the following options:
(Recommended) Add 127.0.0.1 to the address parameter
This limits the connector to listen on port 8443 for only the mentioned IP addresses.
Remove the address parameter
This allows the Connector to listen on any IP address that is configured in the system, which can be a security issue or a clash with another service listening on port 8443 on another NIC of the same server.
For more information about this issue, see TID 7018876.
Error message: Configuration Import Failed
While importing the configuration data, the Import Configuration wizard displays this message.
See the details of the failure Administration Console tomcat logs at the following location:
Linux: /opt/novell/nam/adminconsole/logs/catalina.out
Windows: \Program Files\Novell\Tomcat\logs\stdout.log
Windows: \Program Files\Novell\Tomcat\logs\stderr.log
Collect the error details and contact the Technical Support team.
To restore your system, go to the Dashboard and click the drop-down menu in the upper right corner > Code Promotion. You will find the backup file that was created as part of import. Download the file and then click Import Configuration on the same page. Re-import this backup configuration to restore to the previous configuration.