Access Manager 4.5 Service Pack 4 Release Notes

June 2021

Access Manager 4.5 Service Pack 4 (4.5.4) includes enhancements, improves usability, and resolves several previous issues.

Many of these improvements are made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the Access Manager forum on our community website that also includes product notifications, blogs, and product user groups.

For information about the previous release, see Access Manager 4.5 Service Pack 3 Release Notes.

For more information about this release and for the latest release notes, see the Documentation page. To download this product, see the Product page.

If you have suggestions for documentation improvements, click comment on this topic at the bottom of the specific page in the HTML version of the documentation posted at the Documentation page.

For information about Access Manager support lifecycle, see the Product Support Lifecycle page.

1.0 What’s New?

This release adds the following enhancements:

1.1 Updates for Dependent Components

This release adds support for the following software:

  • Tomcat 8.5.66

  • Open SSL 1.0.2y

  • Angular 1.8.2

  • Bootstrap 4.5.3

  • jQuery 3.6.0

1.2 Software Fixes

This release includes the following software fixes:


Bug ID




Information disclosure issue.



Malformed XML is causing service disruption issue.



Cross-site scripting attack vulnerability.

Identity Provider


The issue with restriction on direct access to files in nidp folder. For more information, see Restricting the Direct Access to Files in the nidp Folder.

Access Gateway


By default, a constant passcode is used to communicate between HTTPD and tomcat. For higher security, you can change this passcode. For more information, see AJP Communication Setting for Access Gateway.



When using external Identity Server combined with step-up authentication, authentication to SAML service provider does not work.



Despite selecting a specific step-up authentication method for SAML, a default contract is selected as step-up on Access Manager Administration console.

Active Directory


Access Manager does not allow logging in with expired password for active directory users. For more information, see Configuring Identity Servers Clusters.



This issue occurs with users using external SAML identity provider for user authentication while accessing OAuth or OpenID application. After enabling step-up authentication method, users are not redirected back to the OAuth application after authentication, as expected.

2.0 Installing or Upgrading

After purchasing Access Manager 4.5.4, you can access the product in the Customer Center. The activation code is in the Customer Center where you download the software. For more information, see Customer Center Frequently Asked Questions.

To access a full version of Access Manager:

  1. Log in to the Software License and Download portal.

  2. Click Software.

  3. On the Entitled Software tab, click the appropriate version of Access Manager for your environment to download the product.

The following files are available:

Table 1 Files Available for Access Manager 4.5.4




Contains Identity Server and Administration Console .tar file for Linux.

Contains Identity Server and Administration Console .exe file for Windows Server.


Contains Access Gateway Appliance OVF template.


Contains Access Gateway Appliance .tar file.

Contains Access Gateway Service .exe file for Windows Server.


Contains Access Gateway Service .tar file for Linux.


Contains Analytics Dashboard .tar file.

3.0 Verifying Version Number after Upgrading to 4.5.4

After upgrading to Access Manager 4.5.4, verify that the version number of the component is indicated as To verify the version number, perform the following steps:

  1. In Administration Console Dashboard, click Troubleshooting > Version.

  2. Verify that the Version field lists

4.0 Supported Upgrade Paths

To upgrade to Access Manager 4.5.4, you need to be on one of the following versions of Access Manager:

  • 4.5 Service Pack 3 Patch Update 3

  • 4.5 Service Pack 3 Hotfix 1

  • 4.5 Service Pack 3

  • 4.5 Service Pack 2 Hotfix 2

  • 4.5 Service Pack 2 Hotfix 1

  • 4.5 Service Pack 2

5.0 Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. There are no new issues other than the issues mentioned in Access Manager 4.5 Service Pack 3 Release Notes. If you need further assistance with any issue, please contact Technical Support.

6.0 Contact Information

Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email We value your input and look forward to hearing from you.

For detailed contact information, see the Support Contact Information website.

For general corporate and product information, see the NetIQ Corporate website.

For interactive conversations with your peers and NetIQ experts, become an active member of our community. The NetIQ online community provides product information, useful links to helpful resources, blogs, and social media channels.

7.0 Legal Notice

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see

Copyright © 2021 NetIQ Corporation. All Rights Reserved.