8.6 Managing Mobile Devices

Access Manager administrators can manage and deregister user mobile devices in Administration Console Dashboard. So, if a registered mobile device is lost or stolen, or an employee leaves the company, you can ensure that unauthorized users cannot access corporate resources.

Users can also deregister their own mobile devices, either from their device or from the User Portal page after they log in. A mobile device that has previously been deregistered can be reregistered by the same user. However, for a different user to use the deregistered mobile device, the user must delete and reinstall the MobileAccess app on the device before reregistering the device.

NOTE:Users do not need to delete and reinstall the app if they use the MobileAccess 2 app.

NOTE:Self-signed certificates are not supported on mobile devices. Only certificates signed by a third-party CA, such as VeriSign, are supported.

Use the information in the following sections to help you manage mobile devices: