31.4.6 Analytics Dashboard Does Not Display the Graphs, but Displays the Health Status of the Devices

When you launch Analytics Dashboard, the graphs are unavailable, but the Identity Server, Access Gateway, Access Gateway Clusters, and Identity Server Clusters graphs display the health status of all devices.

All the services run properly, but the graphs are not generated. This issue occurs when Analytics Server does not receive the required events.

To resolve this issue, perform the following on Administration Console:

  1. Enable required events.

    For more information about enabling events for a specific graph, see Section 19.5, Enabling Events for Each Graph.

  2. Click Devices > Analytics Servers > Reports.

  3. Log in to Reports console.

  4. Click admin > Applications.

  5. Click Launch Control Center.

  6. Download and open control_center.jnlp.

  7. In the security warning screen, click Continue.

  8. Click Run to open the control center application.

  9. Click the Configuration tab.

  10. On the menu bar, click Configuration > Integrator Manager.

  11. Click Test.

  12. (Conditional) If the test fails, restart the realtime aggregator by running the following command on the required Analytics Server:

    /etc/init.d/novell-realtime restart

  13. (Conditional) If the test is successful and still no graphs are displayed, then you must check the routing configuration.

    1. In Administration Console, click Devices > Analytics Servers > Reports.

    2. In the Reports console click Routing.

    3. Under Event Routing Rules, configure the SyslogRouting rule by clicking Edit, then updating the following fields if these details are not updated automatically:

      Criteria: (((sev:[0 TO 5]) NOT st:"I" NOT st:"A" NOT st:"P") AND (evt:"NIDS\: User session was authenticated" OR evt:"NIDS\: Risk based authentication action for user" OR rv40:"002E0606" OR rv40:"002E0525" OR rv40:"002E001F" OR rv40:"002E0029" OR rv40:"002E0514" OR rv40:"002E0102"))

      Route to the following services: ALL

      Perform the following actions: Log to Syslog

    4. (Conditional) If the SyslogRouting rule is not configured, click Create to create a new event rule with any name and provide the same details as mentioned inStep 13.c.