If Access Manager Appliance fails to install, check the installation logs.
The installation logs are located in the /tmp/novell_access_manager directory. The following log files should contain useful content. Check them for warning and error messages.
|
Log File |
Description |
|---|---|
|
install_main_2011-06-06_17:28:19.log |
Contains messages generated for installing and configuring Access Manager Appliance. |
|
iinstall_edir_2011-06-06_17:38:35.log |
Contains messages generated for installing and configuring the Administration Console configuration store. |
|
install_audit_2011-06-06_17:38:35.log |
Contains messages generated for installing and configuring NetIQ Auditing components. |
|
Novell_iManager_2.7_InstallLog.log |
Contains messages generated for installing and configuring iManager. |
|
install_iman_2011-06-06_17:38:35.log |
Contains messages generated for installing and configuring iManager. |
|
install_adminconsole_2011-06-06_17:38:35.log |
Contains messages generated for installing and configuring the Administration Console. |
|
install_jcc_2011-06-06_17:38:36.log |
Contains messages generated for installing and configuring the Communications module. |
|
install_mag_2011-06-06_17:38:37.log |
Contains messages generated for installing and configuring the Access Gateway. |
|
install_idp_2011-06-06_17:38:36.log |
Contains messages generated for installing and configuring the Identity Server. |
|
configure_cluster_2011-06-06_17:28:19.log |
Contains messages generated for configuring Identity Server and Access Gateway. |
Installation of Access Manager Appliance might fail if some of the hardware drivers or network cards are not detected. If this happens, you must upgrade the hardware drivers manually:
Start the Access Manager Appliance installation.
See Installing Access Manager Appliance in the NetIQ Access Manager Appliance 4.2 Installation and Upgrade Guide.
Select Kernel Module (Hardware Driver) in the main menu, then click OK.
Select Add Driver Update, then click OK.
Select the driver update medium.
The driver update medium can be CD-ROM or floppy disk.
Click OK.
The hardware driver is updated.
Continue with the Access Manager Appliance installation.
Installation through terminal mode is supported on GUI mode only. To work around this issue, initiate the installation in the GUI mode. After entering the required input, switch to the terminal mode. The installation is completed successfully.
To workaround this issue, reinstall the appliance.
This error may happen if the Appliance is installed by using a remotely mounted installer. Use a locally mounted installer to avoid this issue.
While installing the NMAS SAML method in an external user store, DN is added as Provider ID instead of the metadata URL.
To resolve this issue, perform the following steps:
Log in to the Administration Console which has the external user store.
Go to Roles and Tasks > NMAS > NMAS Login Methods > SAML Assertion > Affiliates.
Select the respective Affiliate and change the provider ID to the identity provider metadata URL. For example, https://www.trunk2.com:8443/nidp/idff/metadata.