6.3 Uninstalling the Access Gateway

  1. In the Administration Console, click Access Gateways.

  2. If the Access Gateway belongs to a cluster, you need to remove it from the cluster.

    1. Select the Access Gateway, then click Actions > Remove from Cluster:

    2. Confirm the action, then click OK.

  3. On the Access Gateways Servers page, select the name of the server, then click Actions > Delete > OK.

    This removes the configuration object for the Access Gateway from the Administration Console.

  4. On the Identity Servers page, update the Identity Server status for the Identity Server cluster configuration that was using this Access Gateway.

    See Updating an Identity Server Configuration in the NetIQ Access Manager 4.1 Administration Guide .

  5. Complete one of the following:

6.3.1 Uninstalling the Windows Access Gateway Service

  1. Exit any applications and disable any virus scanning programs.

  2. Access the Control Panel, click Add or Remove Programs and select to remove the AccessGateway program.

  3. Click Next.

  4. Specify the credentials for the admin user, then click Uninstall.

    If the uninstall fails because the program cannot authenticate to the Administration Console, see Troubleshooting the Uninstall of the Access Gateway Service in the NetIQ Access Manager 4.1 Administration Guide .

6.3.2 Uninstalling the Linux Access Gateway Service

  1. On your Linux Access Gateway Service, insert the Access Manager installation CD.

  2. Navigate to the novell-access-gateway directory.

  3. Enter ./uninstall.sh to initiate the uninstallation script.

  4. Enter the name of the admin user.

  5. Enter the password of the admin user.

    Uninstall removes the Access Gateway Service. A log file is created at /tmp/novell_access_manager_uninstall.log.

    If the uninstall fails, see Troubleshooting the Uninstall of the Access Gateway Service in the NetIQ Access Manager 4.1 Administration Guide .