NetIQ SocialAccess 2.0 includes new features, improves usability, and resolves several previous issues.
Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the SocialAccess forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources.
The documentation for this product is available on the NetIQ website in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click comment on this topic at the bottom of any page in the HTML version of the documentation posted at the SocialAccess NetIQ Documentation page. To download this product, see the NetIQ Downloads website.
The following section outlines the key features and functions provided by this version, as well as issues resolved in this release:
SocialAccess now includes Google Analytics as an external dashboard, enabling administrators to monitor general system health and usage. You can monitor and generate reports for the following:
Unique logins per month or year, so you can compare usage against purchased entitlements
Authentication sources used (such as eDirectory or Facebook)
Failed authentication attempts
Resources accessed, whether SAML service provider or proxy resources
You can view and print or export the data to a .csv file. For more information about using Google Analytics as an external dashboard, see the NetIQ SocialAccess Installation and Configuration Guide.
SocialAccess includes software fixes that resolve several previous issues.
If appliance registration fails or if you enter the wrong registration code, you can now re-register the appliance from the console.
Several security vulnerabilities have been addressed in this release.
SocialAccess now displays health status correctly when you add a node to the cluster. (816968)
This version of SocialAccess is OVF-only and is not available through the update channel. Upgrades from previous versions are not supported, either through the update channel or in-place upgrades.
For detailed information on hardware requirements and supported operating systems and browsers, see Chapter 2 in the NetIQ SocialAccess Installation and Configuration Guide.
To install SocialAccess, see Chapter 2 “Installing NetIQ SocialAccess in the NetIQ SocialAccess Installation and Configuration Guide found on the SocialAccess Documentation website.
Complete the following steps to verify that the installation was successful.
To check the installed version:
Access the Admin page at https://dns_of_appliance/appliance/Admin.html, then log in with the password specified during the initialization process.
Click the appliance, then click About. The version listed in the window should be 2.0-build number.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.
Issue: The Access Connector Toolkit contains an option for WSFed, but this option does not work. (778387)
Workaround: For this release, the Access Connector Toolkit does not support the creation of WS Federation connectors for the SocialAccess appliance.
Issue: The Access Connector Toolkit does not currently provide a logout option, though the session does time out after 60 minutes of inactivity. (789303)
Workaround: Close the browser after you finish working in the Access Connector Toolkit.
Issue: During the initialization process, changing from DHCP to Static IP can cause an error stating services are unavailable.
Workaround: Refresh your browser and the message disappears.
Issue: Appliance health might be green while user authentications fail. Basic network connectivity is working, but the identity source is not available. (798835)
Workaround: If user authentications fail, verify that you can access the social networking site outside of SocialAccess. If you cannot, the social networking site is down, and the user authentications will continue to fail until the social networking site is available.
Issue: Currently, the only language that NetIQ SocialAccess supports is English (en_US). As a result, if users specify another preferred language in their browser, depending on the language they specify, they may still see some error messages in English. (813481, 813478)
Workaround: No workaround is available at this time.
Issue: The connector definition fields in the Access Connector Toolkit include an Email check box for the persistent email attribute. You cannot currently change the persistent attribute to a different format, and SocialAccess does not attempt to map the persistent attribute unless you select the Email check box.
Workaround: To enable persistent logins, ensure that you select the Email check box in the connector definition.
Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.
For detailed contact information, see the Support Contact Information Web site.
For general corporate and product information, see the NetIQ Corporate Web site.
For interactive conversations with your peers and NetIQ experts, become an active member of our community. The NetIQ online community provides product information, useful links to helpful resources, blogs, and social media channels.
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