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Analytics Appliance install fails if Admin db password starts with a # (pound sign)

This document (7022507) is provided subject to the disclaimer at the end of this document.

Environment


Access Manager Analytics Appliance

Situation

Analytics install and configuration failed when admin password starts with a # sign.

When installing Access Manager Analtics server, a password was used that started with a #, such as "#novell".

When this was done the install/Configuration does not complete properly. After the configuration is done during the install, when prompted to remove cd and restart the server, continued to see:

"Waiting for Analytics Server to start. Do not reboot machine"


Resolution

Created a defect and awaiting feedback from engineering.  For now, don't use a password that starts with a #

Additional Information

Was also able to see issue if in a working setup go to : /opt/novell/sentinel/setup/
and run "./configure.sh",

Choose "1" for Standard configuration,
then "2" to enter new password, where I used "#novell"

This is the error seen when doing this...

root@nam17:/opt/novell/sentinel/setup> ./configure.sh

==================================================================================
Sentinel Configuration
==================================================================================

A list of questions will now be presented.
Your answers to these questions will be used to configure Sentinel for this server.

1. Standard configuration
2. Custom configuration

Select the configuration method [1] => 1
==================================================================================

The "admin" user is the identity used for initial and subsequent administration tasks through
the Sentinel user interface, including the creation of other user accounts.

User "admin" has an existing password.

1. Keep the existing password
2. Enter a new password

Select what you want to do [1] => 2

Enter the password for admin... =>
Confirm the password for admin: =>
Error parsing -e option
Usage :
encryptpwd {-help | -version}

or

encryptpwd[-e password]
[-h ]

The database user's password to be encrypted
Password not changed in Security Intelligence database
Error setting the password for the "" user. Check /var/opt/novell/sentinel/log/si_db.log
Error parsing -e option
Usage :
encryptpwd {-help | -version}

or

encryptpwd[-e password]
[-h ]

The database user's password to be encrypted
Password not changed in Security Intelligence database
Error parsing -e option
Usage :
encryptpwd {-help | -version}

or

encryptpwd[-e password]
[-h ]

The database user's password to be encrypted
Password not changed in Security Intelligence database
Error setting the password for the "" user. Check /var/opt/novell/sentinel/log/si_db.log

==================================================================================
Sentinel configuration was halted.
==================================================================================

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022507
  • Creation Date:29-DEC-17
  • Modified Date:29-DEC-17
    • NetIQAccess Manager (NAM)

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