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Anti-Virus can interfere with the installation of NetIQ Advanced Analytics

This document (7016098) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Advanced Analytics 1.1

Situation

NetIQ Advanced Analytics installation fails with a password encryption error (failed to encrypt password).

Resolution

To avoid or to correct this issue, you will either need to temporarily disable AV scanning long enough to run the installer, or you will need to configure the AV software not to block the execution of files or applications in the Temp directory.

Cause

Some Virus Scanning software can be configured to block file execution of files in the Temp directory.  If your AV is blocking this type of behavior, it will prevent the execution of the IQCredentialsValidator.exe application, which is used during installation.  When this application is blocked, it will be unable to then extract the Encryption executable, which means that the installer will be unable to encrypt any passwords being stored as a part of the installation process, causing the installer to fail with the described error.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7016098
  • Creation Date:23-JAN-15
  • Modified Date:23-JAN-15
    • NovellAdvanced Analytics

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