Anti-Virus can interfere with the installation of NetIQ Advanced Analytics
This document (7016098) is provided subject to the disclaimer at the end of this document.
NetIQ Advanced Analytics 1.1
NetIQ Advanced Analytics installation fails with a password encryption error (failed to encrypt password).
To avoid or to correct this issue, you will either need to temporarily disable AV scanning long enough to run the installer, or you will need to configure the AV software not to block the execution of files or applications in the Temp directory.
Some Virus Scanning software can be configured to block file execution
of files in the Temp directory. If your AV is blocking this type of
behavior, it will prevent the execution of the
IQCredentialsValidator.exe application, which is used during
installation. When this application is blocked, it will be unable to
then extract the Encryption executable, which means that the installer will be unable to
encrypt any passwords being stored as a part of the installation process, causing the installer to fail with the described error.
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7016098
- Creation Date:23-JAN-15
- Modified Date:23-JAN-15
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