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PlateSpin Recon upgrade fails with error Code 1073741819

This document (7005835) is provided subject to the disclaimer at the end of this document.


PlateSpin Recon 3.7


This article discusses on how to overcome the below error while trying to upgrade PlateSpin Recon Server.


Error Code: 1073741819


Error found in CustomActions.log: Violation of PRIMARY KEY constraint 'PK__Nodes__09A971A2'. Cannot insert duplicate key in object 'dbo.Nodes'


During an upgrade of PlateSpin Recon Server with MS SQL Server as its database might experience an issue in cleaning up some entries and could cause the above error while trying to update the database during the install process.

Workaround/Resolution: Export snapshot to back up all data from the Recon Server. Uninstall SQL Server completely. Reboot the server once to install SQL server again and complete the PlateSpin Recon Server install now. Import snapshot.


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  • Document ID:7005835
  • Creation Date:25-APR-10
  • Modified Date:25-JUL-17
    • NetIQPlateSpin Recon

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