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PlateSpin Recon upgrade fails with error Code 1073741819

This document (7005835) is provided subject to the disclaimer at the end of this document.

Environment

PlateSpin Recon 3.7

Situation

This article discusses on how to overcome the below error while trying to upgrade PlateSpin Recon Server.

 

Error Code: 1073741819

 

Error found in CustomActions.log: Violation of PRIMARY KEY constraint 'PK__Nodes__09A971A2'. Cannot insert duplicate key in object 'dbo.Nodes'

Resolution

During an upgrade of PlateSpin Recon Server with MS SQL Server as its database might experience an issue in cleaning up some entries and could cause the above error while trying to update the database during the install process.

Workaround/Resolution: Export snapshot to back up all data from the Recon Server. Uninstall SQL Server completely. Reboot the server once to install SQL server again and complete the PlateSpin Recon Server install now. Import snapshot.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7005835
  • Creation Date:25-APR-10
  • Modified Date:25-JUL-17
    • NetIQPlateSpin Recon

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