SUNY Orange County Community College

SUNY Orange County Community College chose Identity Manager and Access Manager to automate user provisioning and streamline user access to applications while strengthening security.


"Our goal is to be the premier campus in the state university system. One of the ways we gauge this is by measuring student satisfaction and help desk call volumes. Since implementing the NetIQ (now a part of Micro Focus) and Concensus solutions, students and faculty can access everything they need with a single username and password. That's provided a much more positive user experience and significantly reduced our help desk call volumes."Jim DutcherCIO and associate vice president of Information Technology Services, SUNY Orange County Community College

About SUNY Orange County Community College

SUNY Orange County Community College (SUNY Orange) is the first county-sponsored community college in the State University of New York system. The college presents programs for academically gifted high school seniors, business and professional people and graduate students.

Challenge

SUNY Orange continually explores new ways of leveraging technology to improve experiences for its more than 7,000 enrolled student population. "Technology is an integral part of education," said Jim Dutcher, CIO and associate vice president of Information Technology Services for SUNY Orange County Community College. "Adopting cloud applications, such as Google Apps, would enrich the student experience and provide huge cost savings. We knew that if we were going to move in this direction, we needed an efficient way to provision user access to these applications."

"Our provisioning processes were manual and cumbersome, which made it difficult to incorporate new applications," said Tim Burger, senior network specialist for SUNY Orange County Community College. "It took us weeks to enter new student accounts each semester."

The college also needed an identity management solution that could handle the complexity of its user community. "Often, an instructor might take a class or a student becomes a teacher, and we needed an identity management system that could recognize the subtle differences in these roles and apply user rights accordingly," said Burger.

To bring added convenience to users, SUNY Orange also sought to adopt single sign-on technology. "Users had to remember different logins to access our enterprise management and student information systems as well as e-mail," said Burger.

Our Solution

SUNY Orange considered several identity management solutions and found us to be the best choice. "There weren't many solutions that could offer identity management across all our applications," said Burger. "NetIQ (now a part of Micro Focus) brings together identity management and single sign-on seamlessly. NetIQ's ability to provision cloud-based applications was a huge benefit to us."

Working with Concensus Consulting, a Platinum Partner™, SUNY Orange deployed Identity Manager, Access Manager™ and the Concensus Google Apps Integration Module for Identity Manager. Additionally, the Consensus Banner Add-in Module for the SOAP driver was deployed to integrate the college's SunGard Banner Administration System. "Consensus architected a solution that allows us to synchronize student information from our Banner system and integrate cloud applications as if they were on-premise," said Burger. "Their expertise was invaluable. We couldn't have done it without them."

"Banner is a powerful student information system but it often remains isolated from other applications due to its complexity," said Rich Corino, vice president of sales, North America for Concensus Consulting, LLC. "Using NetIQ's supported SOAP driver, we were able to make Banner far more extensible. The beauty of the SOAP driver is that if a change is made to back end systems, those changes automatically flow through to the connected systems."

SUNY Orange now manages more than 30,000 user identities, including students, faculty/staff, alumni, contractors and suppliers across the Banner, Google Apps and ANGEL Learning systems. As soon as a student is registered online, they are automatically entered into the student information system and access to these applications is provisioned in real time. The same process occurs for new employees. As soon as they are entered into the enterprise management system, they receive an encrypted password to access all the applications they need. If their role in the college changes, these updates are automatically reflected via Identity Manager and their access rights are modified accordingly.

With Access Manager, users now have single sign-on access to the college's Web-based applications. "We were impressed with the flexibility of Access Manager," said Burger. "It gives us confidence that we can quickly integrate any application our users need."

Results

With our solution in place, SUNY Orange now has a far more extensible computing environment. "NetIQ and Consensus helped us to maximize the value of our existing Banner system and ensure secure access to cloud applications like Google Apps," said Dutcher. "We now have a more agile, responsive infrastructure. That's key to retaining our status as a leading edge campus, an important factor for attaining additional state funding."

By automating user provisioning and enabling single sign-on capabilities, the college saves considerable time and money while improving customer support. "Our goal is to be the premier campus in the state university system," said Burger. "One of the ways we gauge this is by measuring student satisfaction and help desk call volumes. Since implementing the NetIQ and Concensus solutions, students and faculty can access everything they need with a single username and password. That's provided a much more positive user experience and significantly reduced our help desk call volumes."

Education

United StatesNorth America

  • Maximize the value of our existing system
  • Saves considerable time and money while improving customer support

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