Halton

Halton chose the NetIQ Identity Manager solution to centrally manage identities across its entire organization, which spans a total of around 1,250 people in 30 countries.


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“Personal data is automatically updated via the identity management solution. This saves us a number of workdays annually, as manual updates are no longer required.”Aki SaxénDirector, Information Technology, Halton

About Halton

Since its foundation in 1969, Halton has grown from a small national Finnish company to a leading global company in indoor climate technology. Today Halton operates in 30 countries. To meet its aim of enabling well-being in indoor environments, Halton markets, develops, and supplies indoor climate products, systems, and services that help create safe, pleasant, and healthy indoor environments that are both productive and energy efficient.

Challenge

In the past, each of Halton’s national business units operated very independently, causing the IT environment to become fragmented.

For example, the group was using a variety of email systems and user directories. Managing personal data was a challenge, and the information was never fully up-to-date.

Aki Saxén, Halton’s Director of Information Technology, said, “We needed to harmonize our solutions throughout the organization as a whole. As we moved to Microsoft Office 365, we decided to introduce centralized identity management that could be flexibly and effortlessly integrated into various information systems. We lacked a systematic and uniform user management process.”

“Data maintenance was labor-intensive, and ineffective user management presented risks to information security. We were unable to effectively manage user access rights, and there were always too many software licenses being used,” said Saxén.

Our Solution

After a detailed evaluation of solutions available on the market, Halton selected NetIQ Identity Manager to help it manage identities across its entire organization.

“We studied the Gartner identity management reports carefully and found that NetIQ’s technology made the strongest case. We were very keen to find a solution that was compatible with products such as Salesforce, as well as Microsoft solutions,” said Saxén. “Identity Manager was a good fit for our environment.

The competence and experience of the professionals from NetIQ and NetIQ’s partner, Spellpoint, as well as their references from similar projects, made the decision even easier.”

A proof of concept for the identity management solution was completed in 2011, and the implementation took place as planned in 2012. In addition to Microsoft’s Active Directory, the Identity Manager is connected to Office 365 and Salesforce, Halton’s CRM system.

Experts from Spellpoint, a NetIQ partner, performed the implementation. “Identity Manager centrally stores personal data for all Halton employees, eliminating the need for Halton’s HR department to run a separate system. For example, Identity Manager automatically opens email accounts, and you can use it to keep track of Office 365 licenses. Former employees have their access rights revoked automatically. With many other solutions, user rights are typically changed at regular intervals, which can lead to short delays, but Identity Manager features real-time synchronization that is fast and scales well,” said Petteri Aatola, Director at Spellpoint. “As information changes, it is immediately delivered to all data systems within Identity Manager’s reach.”

Results

Streamlining processes has unlocked significant savings in Halton’s organization. Identity Manager is linked to Active Directory and includes automatic AD user account provisioning.

Around 750 users have a personal AD account. All user management modifications are completed through identity management.

“We are able to offer new employees all the necessary tools such as phones, computers, email, and access to software and network environments right from the start. No unnecessary software licenses are in use, and up-to-date contact information facilitates communication, particularly for sales staff. We are now in better control of our organizational structure,” says Saxén.

Users are able to change passwords and update addresses themselves. Managers can verify their employees’ access privileges and update cost units whenever an employee transfers to another unit in the company.

“Former employees have their access privileges revoked automatically,” said Saxén.

Identity Manager is also integrated into Halton’s new website portal solution.

“Personal data is automatically updated via the identity management solution. This saves us a number of workdays annually, as manual updates are no longer required. It is crucial that all our sales staff have up-to-date contact information. Next, we are planning to connect Identity Manager to our SAP system, which is used by around 200 people.”

Utility

FinlandEurope

  • Automated provisioning of Active Directory accounts and other essential tools
  • Eliminated manual updates of website portal
  • Gave IT better control of organizational structure

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