If errors occur during verification, a red Error symbol, plus a number indicating the number of verification calls that experienced an error, appear in the Errors column of the table in the Assess VoIP Quality - Run view.
A yellow Warning indicator appears when an endpoint reports a warning, such as CHR0384, which informs you that one of the endpoint operating systems may not yield the most accurate results. This warning probably means that one of the endpoints in the call group is running on Windows Me. Select another endpoint—one that is running a different supported operating system.
NOTE:The Warning indicator is shown only once because it applies to an unchanging condition. You see the Warning indicator in the Errors column only if no errors have been reported for the call group.
Always click View Error Log if you see an Error or Warning indicator during verification. The Log Viewer not only tells you why you received the message, but it also advises you how to correct the problem and avoid the message at the next verification. Click Details in the Log Viewer to see a detailed explanation of the highlighted message. Then click Help for Message to see what action you should take to correct the problem. To view only the errors reported by a single call group, highlight that call group in the table, right-click, and select View Error Log for this Call Group.
There is no need to start over with a new assessment if you receive verification errors. On the View menu, click Assess VoIP Quality and Design to return to the Design view and edit your assessment. Double-click on any endpoint or connector to edit it. Or, in the Run view, highlight the call group that has the error symbol. Right-click, and select Show Connector in Design to go straight to that call group in the Design view.
The most common errors you are likely to encounter occur when you have not correctly configured your SNMP community string information. The Network Inventory and Utilization assessments cannot proceed without this information. For more information, see Section 3.1.1, Editing SNMP Configuration Information.
Other common errors associated with the VoIP Quality assessment occur because the endpoint software is not installed, or is installed improperly. If this is the case, during verification you will see the error CHR0200: “The TCP connection attempt timed out.,” or CHR0204: “No partner program is waiting to accept this TCP sockets connection.” The pie graph in the Verify view should show a black portion to indicate that these endpoints were “Unavailable.”
If you see either of these errors, check the endpoint computers included in the assessment and make sure the endpoint software is installed and running. The endpoint documentation includes advice for checking to make sure the endpoint is running and for restarting it, if necessary.