AppManager for Cisco CallManager helps you gain easy access to Cisco CallManager data, helps you analyze and manage that data, minimizes the cost of maintaining a CallManager system, aids in capacity planning, and can prevent downtime.

This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the AppManager forum on Qmunity, our community Web site that also includes product notifications, blogs, and product user groups.

This document outlines why you should install this module, lists any installation requirements, and identifies any known issues. NetIQ Corporation assumes you are familiar with previous versions of this product. For more information about installing the module, see the AppManager for Cisco CallManager Management Guide, included in the download package.

Why Install This Release?

Release 7.1.20.0 of AppManager for Cisco CallManager resolves the following issues:

• CCM_SystemUsage job returns CPU usage of greater than 100%. This release resolves an issue in which the CiscoCallMgr_CCM_SystemUsage Knowledge Script job returns CPU usage values of greater than 100% on servers with multiple processors. The job does not check for multiple processors and falsely indicates that a process is using more than 100% CPU. After you install this release, the job determines the number of processors on the server and accurately calculates CPU usage for each process. (ENG219283)
• Report_MGCPChannelUsage script does not recognize available PRIs. This release resolves an issue in which the CiscoCallMgr_Report_MGCPChannelUsage Knowledge Script does not allow you to select the Primary Rate Interface (PRI) channel for which you collected data. Instead, the script allows you to select PRIs that you have deleted from the AppManager console. After you install this release, the Report_MGCPChannelUsage Knowledge Script allows you to select from current PRIs, including the PRI for which you collected data. (ENG225040)
• Event for LossOfHardwarePhones job has no short message. This release resolves an issue in which the CiscoCallMgr_LossOfHardwarePhones Knowledge Script job raises an event when the Cisco CallManager service cannot be found. However, this event does not provide a message in the Message column of the Events pane. After you install this release, the Message column is populated for all events raised by the LossOfHardwarePhones script. (ENG235037)
• CiscoBackupStatus job cannot locate log file. This release resolves an issue in which the CiscoCallMgr_CiscoBackupStatus Knowledge Script job raises an event indicating that it cannot find the backup.log file in C:\program,files\common,files\cisco\logs\bars\backup\.... The script replaces any space in the path with a comma. After you install this release, a code change allows the script to correctly look for the backup.log file in C:\Program Files\Common Files\Cisco\logs\bars\backup\.... (ENG243992, ENG268628)
• LocationOutOfBandwidth job returns invalid results when monitoring multiple locations. This release resolves an issue in which the CiscoCallMgr_LocationOutOfBandwidth Knowledge Script job measures the change in a performance counter between one location and another, rather than the change between the previous and current values for a performance counter at one location. After you install this release, the job correctly determines the change in a performance counter at one location, regardless of the number of locations being monitored. (ENG256599)

This release of AppManager for Cisco CallManager replaces all releases discussed in Previous Releases.

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System Requirements

For the most recently updated list of supported application versions, see the AppManager Supported Products Web site.

AppManager for Cisco CallManager has the following system requirements:

• AppManager version 7.x installed on the AppManager repository (QDB) computer, on the Cisco CallManager computers you want to monitor (agents), and on all console computers
• Cisco CallManager 3.x, 4.0(x), 4.1(x), 4.2(x), or 4.3(x) installed on the agent computers
• One of the following Windows operating systems installed on the agent computers:
  • Windows Server 2003, supported for Cisco CallManager 4.3(x) only
  • Windows 2000 Server, Advanced Server, or DataCenter Server
  • Windows NT 4.0 with Windows Management Instrumentation (WMI)

For more information, see the AppManager for Cisco CallManager Management Guide, included in the download package.

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Contents of the Download Package

AppManager for Cisco CallManager includes a managed object, qccma4.dll, and Knowledge Scripts to discover and monitor CallManager resources. The download package includes this Readme, a management guide, Help for Knowledge Scripts, and several files that are used during installation:

• AM70-CiscoCallMgr-7.1.20.0.msi, the application module setup program.
• AM70-CiscoCallMgr-7.1.20.0.ini, a configuration file used with the AppManager setup program.
• AM70-CiscoCallMgr-7.1.20.0.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.
• ckCCM.exe, the pre-installation check used with the AppManager setup program.

When you install the module, these files are copied by default to the the Program Files\NetIQ folder on the download computer. Consider copying these files to the \windows_installation\setup\Setup Files directory on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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Installing This Module

Install the module on on all AppManager repository (QDB) computers to install Knowledge Scripts, on the Cisco CallManager computers you want to monitor (agents), and on all console computers to install the Help and console extensions. Run the setup program only once on each repository and agent computer.

For more information about installing this module, see the AppManager for Cisco CallManager Management Guide, included in the download package.

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Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. AppManager for Cisco CallManager had no known issues at the time of release. If you need further assistance with any issue, please contact Technical Support.

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Previous Releases

This release of AppManager for Cisco CallManager includes enhancements added in previous releases.

Hotfix 71342, October 2008

• MGCP_PRI_Channels script not raising events. Before you install this release, the CiscoCallMgr_MGCP_PRI_Channels Knowledge Script does not raise an event when PRI status changes. After you install this release, the script raises events for changes in PRI status. (ENG245869)
• MGCPChannelUsage report returning invalid data. Before you install this release, the CiscoCallMgr_Report_MGCPChannelUsage script returns different data header details for the same type of equipment installed at different sites. After you install this release, the report returns the correct data header details. (ENG246828)

Release 7.1, October 2007

This release provided support for AppManager licensing. The Cisco CallManager license count is based on the number of registered hardware phones, which are monitored in the CallManager performance counter.

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Uninstalling This Module

You can use the Add or Remove Programs or Programs and Features option from the Control Panel to uninstall this module.

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Contact Information

Please contact us with your questions and comments. We look forward to hearing from you.

For detailed contact information, see the Support Contact Information Web site.

For interactive conversations with your peers and NetIQ experts, become an active member of Qmunity, our community Web site that offers product forums, product notifications, blogs, and user groups.

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Legal Notice

NetIQ AppManager is covered by United States Patent No(s): 05829001, 05986653, 05999178, 06078324, 06397359, 06408335.

THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT ARE FURNISHED UNDER AND ARE SUBJECT TO THE TERMS OF A LICENSE AGREEMENT OR A NON-DISCLOSURE AGREEMENT. EXCEPT AS EXPRESSLY SET FORTH IN SUCH LICENSE AGREEMENT OR NON-DISCLOSURE AGREEMENT, NETIQ CORPORATION PROVIDES THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF EXPRESS OR IMPLIED WARRANTIES IN CERTAIN TRANSACTIONS; THEREFORE, THIS STATEMENT MAY NOT APPLY TO YOU.

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This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. NetIQ Corporation may make improvements in or changes to the software described in this document at any time.

© 2010 NetIQ Corporation. All rights reserved.

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