Events that affect IT services cost organizations revenue and customers every day. Today's data centers face daunting tasks, such as meeting the demand for high-quality services in dynamic market times, reducing cost and gaining control over complex physical, virtual and cloud infrastructures. Communicating service value is imperative to meeting the demands of today's market—and requires a new approach to IT management. Enter Operations Center.


Operations Center for Service Monitoring


End-to-End Service Management

Operations Center allows you to monitor the health of your entire mixed-IT environment with a true end-to-end service management view. Our solution consolidates all data sources and provides a comprehensive, easy-to-understand view. Built for IT and business users, it presents more than just a picture of your infrastructure health. It also presents a way for business users to understand service performance and for IT to recognize business impact. Read more ›

Event Manager

Collect, filter, de-duplicate and normalize line-oriented event data from any source with Event Manager. You can even manage data from telecommunications devices that other tools overlook. Working in sync with the Operations Center intelligent service model, Event Manager turns raw data into clear, pertinent information that your IT and business teams can review and react to. Read more ›

Experience Manager

Experience Manager gives you the performance information you need to recognize slow performance before your users call. Operations Center uses passive, synthetic transactions and user transactions for web applications to measure end-user response times from web-based applications. As a result, it enriches the intelligent service model that provides your IT and business users with information for more effective and proactive decision-making. Read more ›

Operations Center for Service Mapping


Configuration Management System

The Configuration Management System in Operations Center automates synchronization between your operational and your approved CMDB. By providing insight into the impact of actual and proposed configuration changes, our solution lets your IT organization make adjustments and improvements with speed and confidence. Read more ›

Federated CMDB

Operations Center federates multiple live data sources and holds an operational model. It also provides a panoramic view of your infrastructure and makes it easy for business users to perform specialized management and analysis tasks. Data sources are automatically accessed and reconciled with configuration models. Read more ›

Discovery Integration

Operations Center integrates with many management technologies to discover items and relationships. Using this information, the solution can build initial configuration models and later keep them in synch. As a result, you can ensure standards are adhered to and changes occur in compliance with your change policy. Read more ›

Operations Center for Service Measuring


Service Level Management

Guided by your business objectives, Operations Center monitors and manages performance in real time, alerting you before service levels drop. Meanwhile, historical trend analysis provides guidance for future resource utilization, management and improvement. Read more ›

Service Level Agreements

Operations Center aligns IT goals with business goals by integrating business context and rules for prioritization into measurement activities. It also accounts for factors such as business calendars and value/volume of transactions. As a result, you can focus your limited resources on the potential events that would have the biggest impact on your bottom line. Read more ›

Service Dashboards

Operations Center dashboards transform complicated technology into actionable, easy-to-understand business communications. The live dashboards collect and consolidate complex, mixed back-end data sources, allowing users to view everything from the big picture to single data points. Read more ›