How do I prevent a MailboxMove operation from failing when the mailbox name contains a backslash ( \ (NETIQKB42110)

  • Document ID:7742110
  • Creation Date:02-Feb-2007
  • Modified Date:19-Jun-2007
    • Micro Focus Products:
      Directory and Resource Administrator

Resolution

goal
How do I prevent a MailboxMove operation from failing when the mailbox name contains a backslash ( \ )  character?

goal
How do I apply Hotfix 42110?

goal
How do backslashes (\ ) in mailbox names affect functionality?

fact
Directory and Resource Administrator 7.0 SP1

symptom
MailboxMove operations fails with ERROR: 'Operation failed' if the mailbox names contains a '\' character.

symptom
ERROR: 'Operation failed'

symptom

Performing a MailboxMove returns 'The operation failed.  The object 'Onepoint://CN=testuser....,DC=domain,DC=com,module=exchange,Mailbox' does not exist'



fix

This issue is addressed in NetIQ Directory and Resource Administrator and Exchange Administrator version 7.0 SP1 Hotfix 42110.

Hotfix 42110 corrects an issue in which a back slash (\) in mailbox names causes the move operation to fail. Individuals experiencing this error see an Operation Failed message.

Note: This hotfix requires DRA version 7.0 SP1.

To download and install this hotfix:

  1. Run the DRA70001_Hotfix42110.msi file on your Administration server computers.

This hotfix modifies the Accounts.dll and the ExchProvider.dll on server computers. By default, these files are located in the Program Files\NetIQ\DRA folder.

For more information, please contact NetIQ Technical Support at www.netiq.com/support.



Additional Information

Formerly known as NETIQKB42110