AppManager Security Manager connector fails to sync data (NETIQKB71118)

  • 7771118
  • 01-Jul-2008
  • 03-Feb-2011

Environment

NetIQ AppManager 7.0.x
AppManager for Security Manager Connector

Situation

AppManager for Security Manager connector fails to sync data when the Security Manager Web console is not installed

Resolution

Hotfix 71118 has been released to correct a known issue in the AppManager 7.x build.  To correct this issue you will need to download and install AM7.0_Hotfix71118.  This Hotfix can be obtained from the following location:

https://www.netiq.com/f/downloads/download.asp?id=02160496-5D0B-4FDD-B79F-A56A4C29D04A

Why Install this Release?

This release of AppManager Connector for Security Manager is hotfix 71118. Before you install this release, the connector fails when the Security Manager Web console is not installed. After you install this release, the connector no longer fails when the Web console is not installed and the connector cannot find the data it expects to find in the database. (ENG242274)

For more information about the issues resolved with this release, see NetIQ Knowledge Base article NETIQKB71118: www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB71118.

System Requirements

AppManager Connector for Security Manager has the following requirements:

  • Managed computer:
    -- NetIQ Security Manager 5.5 or later
    -- MDAC 2.5+
  • One of the following operating systems:
    - Windows Server 2003 SP1 or Windows Server 2003 Enterprise Server SP1
    - Windows 2000 Server SP4 or Windows 2000 Advanced Server SP4
  • AppManager version 7.x

The AppManager Supported Products Web site contains a complete and up-to-date list of application versions: www.netiq.com/support/am/supportedproducts/default.asp.

For more information, see the AppManager Connector for Security Manager Management Guide, included in the download package.

Known Issues

AppManager Connector for Security Manager had the following known issue at the time of release:

Upgrade from older connector versions not supported. Before you install AppManager Connector for Security Manager version 7.0, ensure that you uninstall any older version of the connector.

For assistance with any issue, see the NetIQ Technical Support Web site: www.netiq.com/support.

Installing AppManager Connector for Security Manager

For more information about installing the connector, see the AppManager Connector for Security Manager Management Guide.

Previous Releases

This release of AppManager Connector for Security Manager also includes enhancements added in the following previous releases.

Hotfix 71025, April 2008

This release of AppManager Connector for Security Manager provides support for NetIQ Security Manager version 6.0, and corrects a problem in which the URL for Security Manager alerts cannot be determined, causing the connector to fail.

For more information about the issues resolved with this hotfix, see NetIQ Knowledge Base article NETIQKB71025: www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB71025.

Release 7.0, March 2007

This release of AppManager Connector for Security Manager provides support for NetIQ Security Manager Version 5.5.

Cause

Security Manager Web console is not installed

Additional Information

Formerly known as NETIQKB71118

Contacting NetIQ Corporation

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Support Web Site: www.netiq.com/support