4.0 Making and Managing Requests

Most users access Identity Manager Home because they need to request an item, approve someone else’s request, or make a request on someone else’s behalf. In Identity Manager Home and the Provisioning Dashboard, items users can request are generically called permissions.

Using Identity Manager Home and the Provisioning Dashboard, a user can request hardware, access to a particular server, or permission to use a particular application in their environment or place a request for other users in the organization. Your ability to request an item depends on your role and permission in the organization. For example, a team requester and other authorized employees can make requests on behalf of other users in the organization.

After a request is placed, when the manager logs into Identity Manager Home, the manager sees a pending task displayed in the My Tasks badge, and looks at that request in his My Tasks list and either approves or denies the request.

Users can also view their existing permissions in the My Access list on the Provisioning Dashboard, and see the status of their past requests in the History list on the Dashboard.

Identity Manager Home and the Provisioning Dashboard streamline the provisioning process for both end users and managers, allowing users and managers to make and approve requests quickly and easily.

NOTE:In Identity Manager, permissions are roles, resources, or PRDs.

You cannot configure roles, resources, PRDs, or categories using Identity Manager Home. For more information about configuring roles in Identity Manager, see Configuring Roles, in the NetIQ User Application: Design Guide.

For more information about configuring resources in Identity Manager, see Configuring Resources, in the NetIQ User Application: Design Guide.

For more information about configuring PRDs in Identity Manager, see Configuring Provisioning Request Definitions, in the NetIQ User Application: Design Guide.