NetIQ Self Service Password Reset (SSPR) is a Web-based password management solution. It eliminates the users’ dependency on administrators to change their passwords. It reduces the workload of the helpdesk and in turn reduces the cost incurred by the company. Users can change their password and reset forgotten password based on the configured challenge-responses. SSPR also allows administrators to ensure that all passwords in the organization comply with the established policies. For detailed information about NetIQ Self Service Password Reset, visit the NetIQ Self Service Password Reset Documentation Web site.
This hotfix resolves specific previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable inputs. We hope you continue to help us ensure our products meet all your needs.
This document outlines why you should install this hotfix. For the list of new features, enhancements, and software fixes in the previous release, see NetIQ Self Service Password Reset 3.2 Release Notes.
The following outlines the issues resolved in this release:
Issue: When the helpdesk administrator is required to change the password for an LDAP user by using the helpdesk module, sometimes the random passwords are not displayed and change password process is incomplete. (Bug 897378)
This issue occurs when certain complex password policy rules are applied.
Fix: With this release, list of random passwords are displayed properly without any delay.
Issue: When users enter incorrect challenge responses during the forgotten password process, the session hangs. This issue occurs randomly and when the user is using NMAS-stored challenge responses in eDirectory.(Bug 899725)
Fix: With this release, this issue is resolved and during the forgotten password process if users enter incorrect challenge responses they are prompted to enter the correct challenge response to proceed.
Issue: During the user activation process, the progress of changing the password is not displayed. After the user confirms the password change, there is a delay and then the challenge response page is displayed. This happens only when a user, who is in the process of activating the account does not have the challenge responses configured. (Bug 897632)
Fix: With this release, the progress is displayed even when challenge responses are not saved.
Issue: If a user answers a challenge question that includes any uppercase letters, then the user is allowed to use the same challenge response for the proceeding questions. (Bug 899602)
Fix: With this release the users are allowed to use only unique challenge responses.
Issue: SSPR sends the email for intruder detection in a raw data format. The default text or a modified text that is set in the Intruder Notice Email setting is not displayed in the email that is sent to the users during intruder detection. (Bug 899827)
Fix: With this release, during any intruder detection the user gets an email with the text mentioned in the Intruder Notice Email setting.
Issue: If a user clicks Cancel on the New User registration agreement webpage, SSPR does not redirect the webpage to the New User Registration Form page. Instead, it refreshes the Webpage and the user cannot proceed further. (Bug 903344)
Fix: With this release, when a user clicks Cancel on the New User Agreement page, SSPR clears all the entries and redirects the webpage to the New User Registration Form page.
Issue: If the primary replica server in a configured LDAP Profile is unavailable, SSPR may not properly failover to the other replica servers. (Bug 901585)
Fix: With this release, SSPR connects to the available replica server if the primary server is unavailable.
Issue: During the setup response process, when users have specified the regular challenge responses, the same questions are pre-selected in the helpdesk challenge question. This happens when the administrator defines the same questions in the Random and Helpdesk Random Settings. (Bug 904458)
Fix: With this release, the user is allowed to select any question from the list of questions that are available.
Issue: When a helpdesk administrator searches for any user and clicks on the search result instead of receiving the details of the user, an unknown error with the error code 5015 is displayed. This issue occurs randomly and only when you are using Internet Explorer. (Bug 896065)
Fix: With this release, this issue is resolved and the helpdesk administrator can view the details of the user when he clicks on the user name from the search result.
For detailed information about hardware and software requirements, see Installation Requirements
in the NetIQ® Self Service Password Reset 3.2 Administration Guide.
SSPR hotfix can be installed either as an update or as a fresh install. The install files are available for download in the following two formats:
sspr_3.2.0.1_installer.exe: An executable file that contains SSPR Web archive and tools.
sspr_3.2.0.1.zip: A compressed zip file that contains SSPR Web archive and tools
For more information about how to install SSPR, see Installing SSPR
in the NetIQ® Self Service Password Reset 3.2 Administration Guide.
For information about how to upgrade SSPR, see Upgrading SSPR
in the NetIQ® Self Service Password Reset 3.2 Administration Guide.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issue is currently being researched. If you need further assistance with any issue, please contact Technical Support.
Issue: In an Active Directory or an Oracle Directory group policy if you have defined the minimum password age for a user then, new user registration fails.
Workaround: To workaround this issue, the SSPRConfiguration file must include the following properties tag:
<properties type="app"> <property key="newUser.ldap.useTempPassword">false</property></properties>
The SSPRconfiguration file is available at the WEB-INF folder. By default the location of the SSPRConfiguration file is C:\Program Files (x86)\NetIQ Self Service Password Reset\apache-tomcat-7.0.50\webapps\sspr\WEB-INF.
Issue: When you select User cannot change password in the Active Directory settings page, a user is restricted to change password. But when the user attempts to change the password by using the Forgotten password link, SSPR allows the user to change the password instead of restricting the user.
Workaround: When you restrict a user from changing the password, you must ensure that you disable the Use Proxy When Password Forgotten setting from the Active Directory template by using configuration editor.
Issue: When a user starts the password change process by clicking Forgotten password, a random password is generated and if the user cancels the process without completing it then, user cannot use the old password. This happens because SSPR recognizes the random password is generated when the user clicks on Forgotten password.
Workaround: Perform the following for different directories:
For Active Directory, you can enable the Use Proxy When Password Forgotten setting from the Configuration Editor.
For eDirectory, you require to enable the Allow admin to retrieve passwords option from the eDirectory settings page.
For Oracle Directory Server, the user needs to complete the forgotten password process and then use the new password to login.
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