There are chances when a user might forget the password and has to rely on the help desk for support. Self Service Password Reset (SSPR) helps reduce help desk costs by enabling users to reset the password based on the rules specified in the password policy.
SSPR enables end user to do the following:
Change current password: Users can change their current password.
Challenge response setup: SSPR allows an Administrator to configure a set of questions which can be a combination of random and required questions. The users can save the responses for these set of questions and store them using SSPR. The responses are used to validate the authenticity of the user when the user tries to change or reset their directory password.
Reset forgotten password: Users can reset their directory password by answering challenge questions that are configured and stored using SSPR. SSPR stores the responses in the standard RDBMS database, LDAP server, or Novell NMAS repositories as configured.
New user registration: Using SSPR you can create new user profiles.
Simplify help desk support response: SSPR has a helpdesk module which can be leveraged by the help desk users to change a users password.
In addition to the above features administrators of SSPR can generate reports from the administration modules such as; intruder-lockout manager, online log viewer, daily statistics viewer and user information debugging.