SocialAccess provides troubleshooting tools if you encounter problems.
To access these tools:
Log in to the administration console:
https://appliance_dns_name/appliance/index.html
Under Appliances, click the node, then click Enter troubleshooting mode.
Click the node again, then click Troubleshooting tools.
Select one or more of the troubleshooting scenarios listed.
Duplicate the error or condition.
Click Download SocialAccess Log Files to download the logs.
IMPORTANT:After you obtain the logs, turn off troubleshooting mode by clicking the node again and then clicking Exit troubleshooting mode. Leaving the logs running affects the performance of your appliance.
All of the log files in Table 13-1 are included in the download, no matter what scenario you select. The scenario that you select determines the amount of data that the log files display. Search the appropriate log file for errors while troubleshooting issues.
Table 13-1 Troubleshooting Log Files
|
Feature |
Logs |
|---|---|
|
Initialization or commands |
ConfigurationReplicator.log ConfigurationReplicator_RL.log messages boot* packageoperations.log ag4c_configure.out ag4c.sh.out |
|
Forward proxy |
access.log |
|
Administration console |
adminui.log |
|
Registration |
register.log |
|
Updates |
zypper.log downloadUpdate.log afterUpdate.log beforeUpdate.log rpmsAfterUpdate.log rpmsBeforeUpdate.log rpmsUpdateDiff.log 300_appliance_SnapshotUconPackages.sh.log |
|
Custom Connectors |
catalina.out |
|
End User Authentication |
catalina.out |