15.0 Configuring iTRAC Workflows
This chapter provides information about using iTRAC workflows to automate and track incidents.
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Section 15.1, Overview
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Section 15.2, Accessing the iTRAC Administration Tools
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Section 15.3, Using the Template Manager
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Section 15.4, Template Builder Interface
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Section 15.5, Creating a Template
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Section 15.6, Managing Templates
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Section 15.7, Steps
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Section 15.8, Adding Steps to a Workflow
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Section 15.9, Managing Steps
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Section 15.10, Transitions
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Section 15.11, Activities
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Section 15.12, Creating iTRAC Activities
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Section 15.13, Managing Activities
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Section 15.14, Managing iTRAC Roles
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Section 15.15, Process Management