13.3 Using the Template Manager
The Template Manager can be used to create, view, modify, copy, or delete a template. Within the Template Manager you can add, delete, copy, view, and edit templates. Templates can be sorted into folders for easy management
In the Template Manager, you can:
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Create new workflow templates.
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Edit or copy existing templates.
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Define workflow steps:
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Mark steps as Manual or Automated
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Include a description of a step or include instructions for iTRAC users
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Define transitions between steps:
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Transition type
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Escalation procedures
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Timeout and alert attributes
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Figure 13-1 iTRAC Workflow
13.3.1 Default Templates
iTRAC is shipped with several templates to use as examples. The process and activity attributes for these templates are set to pre-defined values. Users can modify them to suit their requirements. The default templates are:
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AlertTimeoutExample
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TwoStepSimpleExample
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ConditionalTransitionExample
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CommandExample