14.2 Creating Incidents

NOTE:To perform this function you must have user permission to create Incidents.

This is useful in grouping a set of events together as a whole representing something of interest (group of similar events or set of different events that indicate a pattern of interest such as an attack).

NOTE:If events are not initially displayed in a newly created Incident, it is most likely because of a lag in the time between display in the Real Time Events window and insertion into the database. If this occurs, it might take a few minutes for the original events to finally be inserted into the database and display in the incident.

To create an Incident:

NOTE:It is possible to create an incident that does not contain any events. Events can always be added to Incidents.

  1. In a Real Time Event Table of the Visual Navigator or a Snapshot Real Time Event Table, select an event or a group of events and right-click and select Create Incident.

    Figure 14-2 Creating Incident

  2. In the Incident Window are the following tabs:

    • Events: Shows which events make up the incident

    • Assets: Show affected assets

    • Vulnerability: Show related asset vulnerabilities

    • Advisor: Shows the attack information

    • iTRAC: Under this tab, you can assign an iTRAC Process

    • History: Incident history

    • Attachments: You can attach any document or text file with pertinent information to this incident

    • Notes: You can specify any general notes you want to refer regarding this incident.

  3. In the Create Incident dialog box, provide:

    • Title

    • State

    • Severity

    • Priority

    • Category

    • Responsible

    • Description

    • Resolution

  4. Click Create. The incident is added under the Incidents tab of the Sentinel Control Center.