6.3 Manage Work Items Of Other Users

The Administration function allows an administrative user to release a Work Item from a specific user back to everyone in a role. This is beneficial in the event that a Work Item is in already in process but the assigned user cannot complete the work.

To release a Work Item back to a role (Admin):

  1. Login into Sentinel as a user with iTRAC – Manage Work Items Of Other Users user rights.

  2. In the Summary pane, click View work items.

  3. In the Work Items window, set the following:

    • User: Name of the user that has acquired the process

    • Group: Name of the Group that the user belongs to. In the above example, the user belongs to the Analyst group.

    • Owner: Select either <All> (all processes acquired or not), me (acquired processes) or Group (un-acquired processes).

    • Process: Name of the process.

    In the above example, all processes acquired by jr1, who belongs to Group Analyst, with all processes listed.

  4. To release the Work Item, high light the Work item and click Release. Release changes to Acquire (not available).

    In this example, only a member of the Analyst group can acquire this Work Item.